As organizations become more dispersed and virtual interaction replaces personal contact, connecting with colleagues and getting answers in real time is challenging.

How do you make core functional knowledge easily accessible to all practitioners across the global enterprise?

These are slides from APQC’s February 2012 Knowledge Management (KM) community call, in which representatives from APQC’s partner Gimmal Group discussed best practices for implementing and supporting SharePoint 2010

During this one-hour recording, representatives from APQC’s partner Gimmal Group discuss best practices for implementing and supporting SharePoint 2010 for enterprise content, records, and knowledge management.

APQC's Process Classification Framework SM (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from ...

APQC's Process Classification Framework SM (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from ...

In 2007, APQC conducted a Collaborative Benchmarking study to identify best practices for using Web 2.0 and social computing technologies to help employees collaborate and share knowledge.

Smart phones and tablet computers are becoming the principal digital tools of our generation. But how do these technologies affect the way we document and transfer knowledge inside organizations?

Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics.

Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics.