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- Five-Stage Approach to Implementing a Knowledge Management System
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Infosys uses a five-stage approach to developing and implementing knowledge management system solutions.
Type: Case Studies Topics: Content management, Knowledge and Information Management, Information Management, Information Systems, Information Technology, Information Sharing, Portals and Collaboration Processes: 12.3.2.5 Develop new knowledge management approaches, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.2.6 Implement new knowledge management approaches, 12.3.3 Identify and plan KM projects, 12.0 Manage Knowledge, Improvement, and Change, 12.3.4 Design and launch KM projects, 12.3.4.3 Identify specific IT requirements, 7.1.3 Manage the IT portfolio, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 12.3.1.7 Assess IT needs and engage IT function, 12.3.1 Develop KM strategy Industry: Logistics- Relevance: 63%
- Member Price: FREE
- APQC IT Research Project Recorded Webinar
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This webinar featuring APQC's Kelly Bedrich and Marisa Brown was conducted in March 2009.
Type: Presentations Topics: Information Technology, Knowledge and Information Management, Information Services, Information Management Processes: 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.2 Define the enterprise architecture, 7.1.3 Manage the IT portfolio, 7.1.4 Perform IT research and innovation, 7.1.5 Perform IT financial management, 7.1.6 Evaluate and communicate IT business value and performance- Relevance: 53%
- Member Price: FREE
- Relaunches IT as a Winner
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USAA rebuilt its IT organization, Information Technology Co. (ITCO), into a fully operational business that supplies IT products and services back to USAA Federal Savings Bank.
Type: Case Studies Topics: Information Technology, Knowledge and Information Management, Shared Services, Organization and Management Processes: 12.4 Manage change, 12.0 Manage Knowledge, Improvement, and Change, 7.1.3 Manage the IT portfolio, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.6 Evaluate and communicate IT business value and performance Industry: Financial Services/Banking, Insurance- Relevance: 51%
- Member Price: FREE
- Nonmember Price: $50.00
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