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Business Process Management II: Using Technology to Enable Business Processes - Study Overview

APQC's 2006 Business Process Management II: Using Technology to Enable Business Processes study investigated the connections between business process management (BPM) and the technologies that support it.

Type: Best Practices and Business Drivers  Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Process Improvement, Process Management  Processes: 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions  Industry: Aerospace, Chemicals, Food/Beverage/Restaurant, Government/Military, Hospitality, Transportation/Freight Carriers 
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Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework

At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.

Type: Case Studies  Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle  Industry: Electronics, Professional Services/Business Services 
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APQC IT Research Project Recorded Webinar

This webinar featuring APQC's Kelly Bedrich and Marisa Brown was conducted in March 2009.

Type: Presentations  Topics: Information Technology, Knowledge and Information Management, Information Services, Information Management  Processes: 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.2 Define the enterprise architecture, 7.1.3 Manage the IT portfolio, 7.1.4 Perform IT research and innovation, 7.1.5 Perform IT financial management, 7.1.6 Evaluate and communicate IT business value and performance 
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Technology as Business Process Accelerator

Technology is a key enabler of business process improvement.

Type: Best Practices and Business Drivers  Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Process Improvement  Processes: 7.0 Manage Information Technology, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy, 7.1.1.7 Build strategic plan to support business objectives  Industry: Aerospace, Chemicals, Hospitality 
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Run IT Like a Business Tied to Strategic Objectives

To increase IT's contribution to and alignment with business goals, organizations should run IT like a business, requiring it to set strategic objectives and make specific contributions to the bottom line and ...

Type: Best Practices and Business Drivers  Topics: Business Excellence, Information Technology, Knowledge and Information Management  Processes: 7.0 Manage Information Technology, 1.2 Develop business strategy, 1.0 Develop Vision and Strategy, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy  Industry: Chemicals, Hospitality 
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Supporting Business Process Management with Disciplined IT Approaches

Business process management (BPM) depends on disciplined plans and frameworks for improvement. IT's contribution to BPM should have the same rigor and structure as the rest of the BPM efforts.

Type: Best Practices and Business Drivers  Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management  Processes: 7.0 Manage Information Technology, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.2 Measure process productivity, 12.4.4 Sustain improvement, 12.4 Manage change, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy  Industry: Chemicals, Hospitality, Transportation/Freight Carriers 
  • Relevance: 42%
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Business Process Management II: Using Technology to Enable Business Processes (Best Practices Report)

Technology must support and enable business processes—and the management of those processes—to transform the enterprise.

Type: Reports and Books  Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Process Improvement, Process Management  Processes: 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions  Industry: Aerospace, Chemicals, Food/Beverage/Restaurant, Government/Military, Hospitality, Transportation/Freight Carriers 
  • Relevance: 41%
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  • Nonmember Price: $395.00
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Business Process Management II - Boeing Case Study

Formerly known as Boeing Airlift and Tankers, Boeing Global Mobility Systems (BGMS) is a division within the Integrated Defense Systems (IDS) arm of the Boeing Company.In 2006, Boeing focused on four growth and ...

Type: Case Studies  Topics: Process, Business Excellence, Process Improvement, Process Management, Productivity, Organization and Management  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology  Industry: Aerospace 
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Business Process Management II - UPS Case Study

Founded in 1907, UPS delivers approximately 21 million packages per day.As a global services enterprise, leveraging technology has allowed UPS to make "small companies look big" as well as recognized as a ...

Type: Case Studies  Topics: Process, Business Excellence, Process Improvement, Process Management, Productivity, Organization and Management  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology  Industry: Transportation/Freight Carriers 
  • Relevance: 41%
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Business Process Management II - Diageo Case Study

U.K.-based Diageo produces alcoholic beverages including distilled spirits: Guiness Stout, Harp Lager, Johnnie Walker Scotch, Jose Cuervo Tequila, Tanqueray Gin, and Smirnoff Vodka.Diageo operates with a three-proged ...

Type: Case Studies  Topics: Productivity, Organization and Management  Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology  Industry: Food/Beverage/Restaurant 
  • Relevance: 41%
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  • Nonmember Price: $50.00
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