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- Business Process Management II: Using Technology to Enable Business Processes - Study Overview
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APQC's 2006 Business Process Management II: Using Technology to Enable Business Processes study investigated the connections between business process management (BPM) and the technologies that support it.
Type: Best Practices and Business Drivers Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Process Improvement, Process Management Processes: 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions Industry: Aerospace, Chemicals, Food/Beverage/Restaurant, Government/Military, Hospitality, Transportation/Freight Carriers- Relevance: 58%
- Member Price: FREE
- Nonmember Price: Download FREE
- Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework
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At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.
Type: Case Studies Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle Industry: Electronics, Professional Services/Business Services- Relevance: 45%
- Member Price: FREE
- Nonmember Price: Download FREE
- APQC IT Research Project Recorded Webinar
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This webinar featuring APQC's Kelly Bedrich and Marisa Brown was conducted in March 2009.
Type: Presentations Topics: Information Technology, Knowledge and Information Management, Information Services, Information Management Processes: 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.2 Define the enterprise architecture, 7.1.3 Manage the IT portfolio, 7.1.4 Perform IT research and innovation, 7.1.5 Perform IT financial management, 7.1.6 Evaluate and communicate IT business value and performance- Relevance: 43%
- Member Price: FREE
- Technology as Business Process Accelerator
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Technology is a key enabler of business process improvement.
Type: Best Practices and Business Drivers Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Process Improvement Processes: 7.0 Manage Information Technology, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy, 7.1.1.7 Build strategic plan to support business objectives Industry: Aerospace, Chemicals, Hospitality- Relevance: 43%
- Member Price: FREE
- Run IT Like a Business Tied to Strategic Objectives
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To increase IT's contribution to and alignment with business goals, organizations should run IT like a business, requiring it to set strategic objectives and make specific contributions to the bottom line and ...
Type: Best Practices and Business Drivers Topics: Business Excellence, Information Technology, Knowledge and Information Management Processes: 7.0 Manage Information Technology, 1.2 Develop business strategy, 1.0 Develop Vision and Strategy, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy Industry: Chemicals, Hospitality- Relevance: 42%
- Member Price: FREE
- Supporting Business Process Management with Disciplined IT Approaches
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Business process management (BPM) depends on disciplined plans and frameworks for improvement. IT's contribution to BPM should have the same rigor and structure as the rest of the BPM efforts.
Type: Best Practices and Business Drivers Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management Processes: 7.0 Manage Information Technology, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.2 Measure process productivity, 12.4.4 Sustain improvement, 12.4 Manage change, 7.1 Manage the business of information technology, 7.1.1 Develop the enterprise IT strategy Industry: Chemicals, Hospitality, Transportation/Freight Carriers- Relevance: 42%
- Member Price: FREE
- Business Process Management II: Using Technology to Enable Business Processes (Best Practices Report)
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Technology must support and enable business processes—and the management of those processes—to transform the enterprise.
Type: Reports and Books Topics: Business Process Management (BPM), Business Excellence, Process, Information Technology, Knowledge and Information Management, Process Improvement, Process Management Processes: 1.1.3.3 Analyze systems and technology, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology, 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders, 7.5.4 Create IT services and solutions, 7.5 Develop and maintain information technology solutions Industry: Aerospace, Chemicals, Food/Beverage/Restaurant, Government/Military, Hospitality, Transportation/Freight Carriers- Relevance: 41%
- Member Price: FREE
- Nonmember Price: $395.00
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- Business Process Management II - Boeing Case Study
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Formerly known as Boeing Airlift and Tankers, Boeing Global Mobility Systems (BGMS) is a division within the Integrated Defense Systems (IDS) arm of the Boeing Company.In 2006, Boeing focused on four growth and ...
Type: Case Studies Topics: Process, Business Excellence, Process Improvement, Process Management, Productivity, Organization and Management Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology Industry: Aerospace- Relevance: 41%
- Member Price: FREE
- Nonmember Price: $50.00
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- Business Process Management II - UPS Case Study
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Founded in 1907, UPS delivers approximately 21 million packages per day.As a global services enterprise, leveraging technology has allowed UPS to make "small companies look big" as well as recognized as a ...
Type: Case Studies Topics: Process, Business Excellence, Process Improvement, Process Management, Productivity, Organization and Management Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology Industry: Transportation/Freight Carriers- Relevance: 41%
- Member Price: FREE
- Nonmember Price: $50.00
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- Business Process Management II - Diageo Case Study
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U.K.-based Diageo produces alcoholic beverages including distilled spirits: Guiness Stout, Harp Lager, Johnnie Walker Scotch, Jose Cuervo Tequila, Tanqueray Gin, and Smirnoff Vodka.Diageo operates with a three-proged ...
Type: Case Studies Topics: Productivity, Organization and Management Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1.1 Develop the enterprise IT strategy, 7.0 Manage Information Technology, 7.1 Manage the business of information technology Industry: Food/Beverage/Restaurant- Relevance: 41%
- Member Price: FREE
- Nonmember Price: $50.00
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