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Complaint Management and Service Recovery (Best Practices Report)

Discover how leading organizations develop a "complaint-friendly" culture, implement complaint tools, recover, and take action on complaints in Complaint Management and Service Recovery, an APQC Best Practices ...

Type: Reports and Books  Topics: Benchmarking, Business Excellence, Customer-focused Processes and Functions, Quality, Public Relations, Organization and Management, External Relationships  Processes: 5.2.3 Manage customer complaints, 5.0 Manage Customer Service, 5.2 Plan and manage customer service operations 
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