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Results for: 5.2.2 Manage customer service requests/inquiries (x)
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First-Contact Resolution: Knowledge Transfer Session Presentation 2

This presentation reveals next steps regarding first-contact resolution including processes impacted by first-contact resolution, typical sources of industry information, implementing best practices, critical success ...

Type: Presentations  Topics: Call Centers, Customer-focused Processes and Functions, Customer Service, Customer Support  Processes: 5.2.2 Manage customer service requests/inquiries, 5.0 Manage Customer Service, 5.2 Plan and manage customer service operations 
  • Relevance: 53%
  • Member Price: FREE
First-Contact Resolution: Knowledge Transfer Session 1 Presentation

This presentation discusses common dilemmas associated with first-contact resolution and discovery questions related to those dilemmas.

Type: Presentations  Topics: Call Centers, Customer-focused Processes and Functions, Customer Service, Customer Support  Processes: 5.2.2 Manage customer service requests/inquiries, 5.0 Manage Customer Service, 5.2 Plan and manage customer service operations 
  • Relevance: 53%
  • Member Price: FREE
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