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- Solvay Culture Changes as Customer Complaint Process Evolves
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Solvay Chemicals' unique customer complaints response process ensures that its customer relationships exceed those at other chemical companies.
Type: Case Studies Topics: Customer Complaint Handling, Customer-focused Processes and Functions, Culture, Organization and Management Processes: 12.4.1 Plan for change, 12.0 Manage Knowledge, Improvement, and Change, 12.4 Manage change, 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service Industry: Chemicals- Relevance: 39%
- Member Price: FREE
- Nonmember Price: $50.00
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- Contact Centers in Organizational Structures
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APQC's perspective on best practices in Contact Centers in Organizational Structures, featuring case examples from Mellon Investor Services, NetBank, and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Employees as Value Creators
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APQC's perspective on best practices in Contact Center Employees as Value Creators, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Channel Alignment
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APQC's perspective on best practices in Contact Center Channel Alignment, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Outsourcing Relationships
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APQC's perspective on best practices in Contact Center Outsourcing Relationships, featuring case examples from Mellon Investor Services, NetBank, and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Customer Contact Centers and Technology
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APQC's perspective on best practices in Customer Contact Centers and Technology, featuring case examples from Mellon Investor Services and NetBank.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Creating an Aligned Contact Center Strategy
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APQC's perspective on best practices in Creating an Aligned Contact Center Strategy, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center and Enterprise Integration
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APQC's perspective on best practices in Contact Center and Enterprise Integration, featuring case examples from Mellon Investor Services and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Change Management
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APQC's perspective on best practices in Contact Center Change Management, featuring case examples from NetBank and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Measurement
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APQC's perspective on best practices in Contact Center Measurement, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
