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Results for: 5.1.3 Establish service levels for customers (x)
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Benchmarking Customer Service Levels

APQC's perspective on best practices in benchmarking customer service levels, featuring case examples from JetBlue, MEDRAD, and Whirlpool Corp.

Type: Best Practices and Business Drivers  Topics: Service Quality, Customer-focused Processes and Functions  Processes: 5.1.3 Establish service levels for customers, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
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Training Employees for Customer Satisfaction

APQC's perspective on best practices in Training Employees for Customer Satisfaction, featuring case examples from Harrah's Entertainment and Lands' End.

Type: Best Practices and Business Drivers  Topics: Customer Satisfaction, Customer-focused Processes and Functions  Processes: 5.1.3 Establish service levels for customers, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
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Expanding Knowledge Management Externally: Putting Your Knowledge to Work for Customers (Best Practices Report)

Discover how organizations are meeting customers' increasing demands for 24/7 service by making company knowledge available to them.

Type: Reports and Books  Topics: Customer Service, Customer-focused Processes and Functions, Information Management, Knowledge and Information Management, KM Measures, Knowledge Management (KM), Innovation  Processes: 12.3.4 Design and launch KM projects, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 5.1.3 Establish service levels for customers, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
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  • Nonmember Price: $395.00
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Can You Read My Mind?

Many customers expect the world...and often receive it, from Continuous Journey Magazine .

Type: Case Studies  Topics: Customer Satisfaction, Customer-focused Processes and Functions, Customer Service  Processes: 12.4.3 Implement change, 12.0 Manage Knowledge, Improvement, and Change, 12.4 Manage change, 5.1.3 Establish service levels for customers, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
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  • Nonmember Price: $50.00
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