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Results for: 5.1.1.1 Analyze existing customers 
- How Best-Practice Organizations Use Customer Information
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Most organizations collect information about their customers, but few know which data to rely on and how to use it. Best-practice organizations handle customer information differently from the average organization.
Type: Best Practices and Business Drivers Topics: Customer Loyalty, Customer-focused Processes and Functions, Customer Relationship Management, Customer Satisfaction, Customer Segmentation Processes: 5.1.1.1 Analyze existing customers, 5.1 Develop customer care/customer service strategy, 5.1.1 Develop customer service segmentation/prioritization (e.g., tiers), 5.3.3.3 Analyze product and service satisfaction data and identify improvement opportunities, 5.3 Measure and evaluate customer service operations, 5.3.3 Measure customer satisfaction with products and services Industry: Financial Services/Banking, Retail/Catalog/Mail Order- Relevance: 80%
- Member Price: FREE
- Nonmember Price: Download FREE
- Use Frameworks to Link Employee and Customer Values to Work Processes
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Frameworks should link organizational work with employee and customer values.
Type: Articles and White Papers Topics: Business Process Management (BPM), Business Excellence, Process, Customer-focused Processes and Functions, Change Management, Organization and Management, Process Design, Organization Structures Processes: 1.2.5 Create organizational design (structure, governance, reporting, etc.), 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.4.2 Design the change, 12.4 Manage change, 12.4.3 Implement change, 5.1.1.1 Analyze existing customers, 5.1 Develop customer care/customer service strategy, 5.1.1 Develop customer service segmentation/prioritization (e.g., tiers) Industry: Energy and Utility, Petroleum/Oil/Gas, Printing & Publishing, Professional Services/Business Services, Transportation/Freight Carriers- Relevance: 78%
- Member Price: FREE
