Search results

Results for: 4.4.4 Ensure quality of service (x)
Create a Research Alert Live feed | Send Results to a Colleague
Sample Cost of Quality Calculations

Calculating the cost of quality is a tricky task. This article offers example calculations and perspectives from other organizations attempting to quantify the value of quality within their businesses.

Type: Benchmarks and Metrics  Topics: Quality Control, Business Excellence, Quality, Measurement, Measurement, Quality Assessment, Quality Measurement  Processes: 1.1.3.2 Create baselines for current processes, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.3 Analyze systems and technology, 1.3.4 Establish high-level measures, 1.0 Develop Vision and Strategy, 1.3 Manage strategic initiatives, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 4.1.9 Develop quality standards and procedures, 4.0 Deliver Products and Services, 4.1 Plan for and acquire necessary resources (Supply Chain Planning), 4.2.4.4 Monitor quality of product delivered, 4.2 Procure materials and services, 4.2.4 Appraise and develop suppliers, 4.4.4 Ensure quality of service, 4.4 Deliver service to customer  Industry: Aerospace, Computers, Construction, Electronics, Machinery, Machinery Equipment, Mining, Non-Profit, Research Organization, Semiconductors, Service (General) 
  • Relevance: 92%
  • Member Price: FREE
Benchmarking at Bell Canada: Improving Customer Satisfaction One Call at a Time

Bell Canada interviewed customers to determine their critical needs. A cross-functional team benchmarked how other organizations achieve high customer satisfaction.

Type: Case Studies  Topics: Benchmarking, Business Excellence, Customer Satisfaction, Customer-focused Processes and Functions  Processes: 12.4.3 Implement change, 12.0 Manage Knowledge, Improvement, and Change, 12.4 Manage change, 4.4.4 Ensure quality of service, 4.0 Deliver Products and Services, 4.4 Deliver service to customer 
  • Relevance: 53%
  • Member Price: FREE
  • Nonmember Price: $50.00
  • Add to Cart
Syndicate content