Get a sense of how much time, talent, and money is wasted when organizations assume that mundane back-office processes do not warrant improvement by way of automation. Sales order processing is one example.

Measures help an organization understand its operational performance relative to internal and external benchmarks (e.g., industry average and top performers).

APQC's perspective on metric data from APQC's custom benchmarking research on Salesforce Effectiveness.

APQC's perspective on best practices in defining order fulfillment processes to optimize inventory, featuring case examples from Deere, Office Depot, and Stryker.

Office Depot Inc., founded in 1986, is one of the world's largest sellers of office products and an industry leader in every distribution channel, including stores, direct mail, contract delivery, the Internet, and ...

Stryker Corporation is a leader in the worldwide orthopedic market and one of the world's largest medical device companies.

In 1837, John Deere founded the company that would come to bear his name.

A summary of secondary research providing organization examples, trends, best approaches and insights. Further information may be found within the articles cited.

Initiative management in this study means new sales or service processes, marketing programs, policy and operation changes, technology improvements, job role changes or changes to sales and service goals.

This one-page profile of USAA provides background information, along with the financial services provider's best practices in quality approaches.