Get a sense of how much time, talent, and money is wasted when organizations assume that mundane back-office processes do not warrant improvement by way of automation. Sales order processing is one example.

Measures help an organization understand its operational performance relative to internal and external benchmarks (e.g., industry average and top performers).

In 2008, Newell Rubbermaid, a global marketer of consumer and commercial products, decided to combat high levels of working capital, low levels of forecast accuracy, and a growing disconnection between sales and ...

Leading sales organizations work to integrate the latest IT tools into their sales processes.

This article shares some of the ways best-practice organizations (Harland Clarke and Tata Consultancy Services) not only collect customer feedback, but use it to improve processes and develop mutually beneficial ...

Calculating an accurate return on investment (ROI) is crucial when making decisions that involve customers and products.

Knowing the profitability of customers and customer interactions helps organizations make decisions regarding product/service development and fund allocation, yet many organizations overlook this important measure.

APQC's perspective on metric data from APQC's custom benchmarking research on Salesforce Effectiveness.

Metric data from APQC's Open Standards Benchmarking reveals how organizations perform regarding the number of FTEs for "Define Customer Management Strategy" per $1 billion in revenue.

APQC's perspective on best practices in defining order fulfillment processes to optimize inventory, featuring case examples from Deere, Office Depot, and Stryker.