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Results for: 3.4.6 Track customer management measures 
- Technology to Track Customer Profitability
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APQC's perspective on best practices in Technology to Track Customer Profitability, featuring case examples from North Shore Credit Union, Wachovia, and Zippo Manufacturing.
Type: Best Practices and Business Drivers Topics: Customer Value Analysis, Customer-focused Processes and Functions Processes: 3.4.6 Track customer management measures, 3.0 Market and Sell Products and Services, 3.4 Develop and manage marketing plans- Relevance: 52%
- Member Price: FREE
- Satisfied Employees Creating Satisfied Customers
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APQC's perspective on best practices in Satisfied Employees Creating Satisfied Customers, featuring case examples from Taco Bell, Lands' End, Cisco Systems, Harrah's Entertainment, and Canadian Imperial Bank of ...
Type: Best Practices and Business Drivers Topics: Customer Satisfaction, Customer-focused Processes and Functions Processes: 3.4.6 Track customer management measures, 3.0 Market and Sell Products and Services, 3.4 Develop and manage marketing plans- Relevance: 52%
- Member Price: FREE
- Reducing Cost-to-Serve
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APQC's perspective on best practices in Reducing Cost-to-Serve, featuring case examples from Air Products and Chemicals, Caterpillar Financial, and Lands' End.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 3.4.6 Track customer management measures, 3.0 Market and Sell Products and Services, 3.4 Develop and manage marketing plans- Relevance: 52%
- Member Price: FREE
