Search results

Results for: 3.2.3 Define and manage channel strategy (x)
Create a Research Alert Live feed | Send Results to a Colleague
Empowering Channel Partners

APQC's perspective on best practices in Empowering Channel Partners, featuring case examples from Air Products and Chemicals and Caterpillar Financial.

Type: Best Practices and Business Drivers  Topics: Service Quality, Customer-focused Processes and Functions  Processes: 3.2.3 Define and manage channel strategy, 3.0 Market and Sell Products and Services, 3.2 Develop marketing strategy 
  • Relevance: 49%
  • Member Price: FREE
Call Center Sales Report of Findings

How does an organization effectively use existing service-oriented call center capabilities to promote the sale of its products?

Type: Key Performance Indicators (KPIs) and Measures  Topics: Call Centers, Customer-focused Processes and Functions, Marketing, Sales and Marketing  Processes: 3.2.3 Define and manage channel strategy, 3.0 Market and Sell Products and Services, 3.2 Develop marketing strategy, 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
  • Relevance: 48%
  • Member Price: FREE
APQC's Passport to Success Series/Call Center Operations

Offering insight into the practices of excellent call centers that serve as organizational linchpins, this book focuses on approaches to managing call center operations, supervising employees, troubleshooting ...

Type: Reports and Books  Topics: Call Centers, Customer-focused Processes and Functions  Processes: 3.2.3 Define and manage channel strategy, 3.0 Market and Sell Products and Services, 3.2 Develop marketing strategy, 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
  • Relevance: 48%
  • Member Price: FREE
  • Nonmember Price: $19.95
  • Add to Cart
Call Centers and the Internet: Enhancing Customer Contact (Best Practices Report)

Discover how to enhance your organization's level of customer support and customer service delivery to meet growing expectations in Call Center's and the Internet: Enhancing Customer Contact .

Type: Reports and Books  Topics: Branding, Sales and Marketing, Customer-focused Processes and Functions, Information Management, Knowledge and Information Management, External Relationships, Organization and Management  Processes: 3.2.3 Define and manage channel strategy, 3.0 Market and Sell Products and Services, 3.2 Develop marketing strategy, 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy 
  • Relevance: 48%
  • Member Price: FREE
  • Nonmember Price: $195.00
  • Add to Cart
Brand Building and Communication: Power Strategies for the 21st Century (Best Practices Report)

Discover best practices in creating a memorable brand identity, communicating that identity to external and internal audiences, and measuring the results of various branding activities in Brand Building and ...

Type: Reports and Books  Topics: Branding, Sales and Marketing, Customer-focused Processes and Functions, External Relationships, Organization and Management  Processes: 1.2 Develop business strategy, 1.0 Develop Vision and Strategy, 3.2.3 Define and manage channel strategy, 3.0 Market and Sell Products and Services, 3.2 Develop marketing strategy 
  • Relevance: 48%
  • Member Price: FREE
  • Nonmember Price: $395.00
  • Add to Cart
Syndicate content