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- Program Management Offices in Best-Practice Product Development Organizations
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This finding from APQC’s Best Practice Report New Product Development: Embracing an Adaptable Process examines how best-practice organizations identify a clear process owner for NPD to provide consistency, ...
Type: Best Practices and Business Drivers Topics: Business Excellence, Process Management, Process, Project Management, Product Development, Supply Chain Management Processes: 2.0 Develop and Manage Products and Services, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.5.1 Introduce new products/services, 2.1.5 Manage product and service life cycle, 2.2.1 Design, build, and evaluate products and services, 2.2 Develop products and services Industry: Chemicals, Electronics, Medical Equipment, Telecommunication- Relevance: 83%
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- Balancing Customer and Enterprise Needs
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Contact centers have the ability to collect massive amounts of customer information.
Type: Articles and White Papers Topics: Customer Relationship Management, Customer-focused Processes and Functions, Customer Segmentation, Product and Service Innovation, Innovation Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.2.2.2 Conduct customer tests and interviews, 2.2 Develop products and services, 2.2.2 Test market for new or revised products and services, 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis, 3.1.2.2 Determine target segments, 3.1.2 Evaluate and prioritize market opportunities, 3.1.2.3 Prioritize opportunities consistent with capabilities and overall business strategy, 3.2.1.2 Develop value proposition including brand positioning for target segments, 3.2 Develop marketing strategy, 3.2.1 Define offering and customer value proposition, 3.2.1.3 Validate value proposition with target segments Industry: Computers, Electronics, Financial Services/Banking, Software- Relevance: 64%
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- Using Customer Segmentation to Innovate
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Customer segmentation is about more than marketing. It can translate into better new product/service development and innovation.
Type: Articles and White Papers Topics: Customer Relationship Management, Customer-focused Processes and Functions, Customer Segmentation, Product and Service Innovation, Innovation Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.2.2.2 Conduct customer tests and interviews, 2.2 Develop products and services, 2.2.2 Test market for new or revised products and services, 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis, 3.1.2.2 Determine target segments, 3.1.2 Evaluate and prioritize market opportunities, 3.1.2.3 Prioritize opportunities consistent with capabilities and overall business strategy, 3.2.1.2 Develop value proposition including brand positioning for target segments, 3.2 Develop marketing strategy, 3.2.1 Define offering and customer value proposition, 3.2.1.3 Validate value proposition with target segments Industry: Chemicals, Consumer Products/Packaged Goods, Electronics, Entertainment, Financial Services/Banking, Hospitality, Printing & Publishing, Restaurant- Relevance: 64%
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Successfully Embedding Innovation: Strategies and Tactics (Collection)
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This collection contains the Best Practices Report, case studies, and list of findings from APQC's Successfully Embedding Innovation: Strategies and Tactics Collaborative Benchmarking study.
Type: Product Collection Processes: 2.0 Develop and Manage Products and Services, 12.4 Manage change, 12.0 Manage Knowledge, Improvement, and Change, 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.4 Confirm alignment of product/service concepts with business strategy Industry: Chemicals, Computers, Consulting/Consultants, Electronics, Medical Equipment- Relevance: 63%
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- Finding the Perfect New Product Portfolio Mix
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What is the right balance of incremental, moderate, and radical new product development projects? Examine this data to compare your portfolio mix to that of organizations that excel in new product development.
Type: Benchmarks and Metrics Topics: New Product Development, Product Development, Product and Service Innovation, Innovation, Portfolio Management, Project Management, Organization and Management Processes: 2.1.1 Evaluate performance of existing products/services against market opportunities, 2.0 Develop and Manage Products and Services, 2.1 Manage product and service portfolio, 2.1.2.1 Identify potential improvements to existing products and services, 2.1.2 Define product/service development requirements, 2.1.2.2 Identify potential new products and services, 2.1.3.1 Identify new technologies, 2.1.3 Perform discovery research, 2.1.4.2 Prioritize and select new product/service concepts, 2.1.4 Confirm alignment of product/service concepts with business strategy- Relevance: 63%
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- Accepting and Quantifying Risk in New Product Development
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Every new product involves some degree of risk, but some require larger leaps of faith than others.
Type: Best Practices and Business Drivers Topics: New Product Development, Product Development, Risk Management, Organization and Management Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.3.2 Develop new technologies, 2.1.3 Perform discovery research, 2.1.5.1 Introduce new products/services, 2.1.5 Manage product and service life cycle, 2.2.1 Design, build, and evaluate products and services, 2.0 Develop and Manage Products and Services, 2.2 Develop products and services Industry: Chemicals, Electronics, Medical Equipment, Telecommunication- Relevance: 62%
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- Allow Flexibility Within Rigorous Processes
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Structured processes are essential to ensure that the most valuable products flow smoothly from ideation to market.
Type: Best Practices and Business Drivers Topics: New Product Development, Product Development, Project Management Processes: 2.2.1.3 Develop product/service design specifications, 2.2 Develop products and services, 2.2.1 Design, build, and evaluate products and services, 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.4 Confirm alignment of product/service concepts with business strategy, 2.0 Develop and Manage Products and Services, 2.1.5.1 Introduce new products/services, 2.1.5 Manage product and service life cycle Industry: Chemicals, Electronics, Medical Equipment, Telecommunication- Relevance: 62%
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- Staff Product Development Teams Based on Skill, Not Location
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Best-practice organizations look beyond geographic boundaries when forming product development teams.
Type: Best Practices and Business Drivers Topics: New Product Development, Product Development, Project Management Processes: 2.2.1.1 Assign resources to product/service project, 2.2 Develop products and services, 2.2.1 Design, build, and evaluate products and services, 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.3.2 Develop new technologies, 2.1.3 Perform discovery research Industry: Chemicals, Electronics, Medical Equipment, Telecommunication- Relevance: 62%
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- Standardize Elements of New Product Development
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Although every product may be different, standardizing the new product development process (and the tools used within it) streamlines the movement of products from ideation to market.
Type: Best Practices and Business Drivers Topics: New Product Development, Product Development, Product Management and Planning, Portfolio Management, Project Management Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.1.3.2 Develop new technologies, 2.1.3 Perform discovery research, 2.1.5.1 Introduce new products/services, 2.1.5 Manage product and service life cycle, 2.2 Develop products and services, 2.0 Develop and Manage Products and Services, 2.2.1 Design, build, and evaluate products and services Industry: Chemicals, Electronics, Medical Equipment, Telecommunication- Relevance: 62%
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- Make New Product Development Visible within the Organization
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Successful New Product Development (NPD) requires contributions from all functions and levels of an organization.
Type: Best Practices and Business Drivers Topics: New Product Development, Product Development, Product Design, Product Management and Planning Processes: 2.0 Develop and Manage Products and Services, 2.2.1.3 Develop product/service design specifications, 2.2 Develop products and services, 2.2.1 Design, build, and evaluate products and services, 2.1.1 Evaluate performance of existing products/services against market opportunities, 2.1 Manage product and service portfolio, 2.1.2.2 Identify potential new products and services, 2.1.2 Define product/service development requirements, 2.1.4.1 Plan and develop cost and quality targets, 2.1.4 Confirm alignment of product/service concepts with business strategy, 2.1.4.4 Plan for product/service offering modifications, 2.1.5 Manage product and service life cycle- Relevance: 56%
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