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Results for: 1.1.2.2 Capture and assess customer needs 
- The Role of Benchmarking in Client Engagements (Slides)
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Benchmarking is a powerful tool for consulting and professional services firms.
Type: Presentations Topics: Benchmarking, Business Excellence, Project Management, Organization and Management Processes: 1.1.2.2 Capture and assess customer needs, 1.1 Define the business concept and long-term vision, 1.1.2 Survey market and determine customer needs and wants, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed, 12.0 Manage Knowledge, Improvement, and Change, 4.1.2.2 Collaborate with customers, 4.1 Plan for and acquire necessary resources (Supply Chain Planning), 4.1.2 Manage demand for products and services, 4.4.3 Provide service to specific customers, 4.0 Deliver Products and Services, 4.4 Deliver service to customer Industry: Consulting/Consultants, Professional Services/Business Services- Relevance: 80%
- Member Price: FREE
- The Role of Benchmarking in Client Engagements
-
Benchmarking is a powerful tool for consulting and professional services firms.
Type: Presentations Topics: Benchmarking, Business Excellence, Project Management, Organization and Management Processes: 1.1.2.2 Capture and assess customer needs, 1.1 Define the business concept and long-term vision, 1.1.2 Survey market and determine customer needs and wants, 12.2.3.3 Measure performance against benchmarks, 12.2 Benchmark performance, 12.2.3 Conduct process benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed, 12.0 Manage Knowledge, Improvement, and Change, 4.1.2.2 Collaborate with customers, 4.1 Plan for and acquire necessary resources (Supply Chain Planning), 4.1.2 Manage demand for products and services, 4.4.3 Provide service to specific customers, 4.0 Deliver Products and Services, 4.4 Deliver service to customer Industry: Consulting/Consultants, Professional Services/Business Services- Relevance: 80%
- Member Price: FREE
- Work with Customers to Identify and Edge Out Competitors
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Many organizations think they know who their competitors are, but their customers might have a very different perspective.
Type: Best Practices and Business Drivers Topics: Customer Feedback, Customer-focused Processes and Functions, Customer Relationship Management, Competitive Intelligence, Organization and Management Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.2.2 Capture and assess customer needs, 1.1.2 Survey market and determine customer needs and wants, 12.2.4 Conduct competitive benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 5.1.1.2 Analyze feedback of customer needs, 5.1 Develop customer care/customer service strategy, 5.1.1 Develop customer service segmentation/prioritization (e.g., tiers) Industry: Consumer Products/Packaged Goods, Electronics, Financial Services/Banking, Medical Equipment, Printing & Publishing- Relevance: 79%
- Member Price: FREE
- Identify Your Customers to Align Benchmarking Efforts
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The first question to ask when determining the course of benchmarking activities is: Who are our customers?
Type: Presentations Topics: Benchmarking, Business Excellence, Customer-focused Processes and Functions, Strategic Planning, Organization and Management, Process Improvement, Process Processes: 1.1.2 Survey market and determine customer needs and wants, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.2.2 Capture and assess customer needs, 1.2 Develop business strategy, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance- Relevance: 56%
- Member Price: FREE
