Search results
- Introducing Clients to Benchmarks
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Organizations often want hard data to back up their improvement choices, but when consultants offer benchmarking data, some clients balk at the comparisons.
Type: Articles and White Papers Topics: Assessment and Auditing, Business Excellence, Measurement, Benchmarking, Measurement Analytics, Measurement Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.3.1 Analyze organizational characteristics, 1.1.3 Perform internal analysis, 1.1.3.2 Create baselines for current processes, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.2 Develop benchmarking capabilities, 12.2.3.2 Establish benchmarks, 12.2.3 Conduct process benchmarking, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks Industry: Consulting/Consultants, Professional Services/Business Services- Relevance: 80%
- Member Price: FREE
- State of Process Management 2011 (Slides)
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APQC conducted a survey to learn more about the process management challenges organizations are facing and what their current capabilities are.
Type: Presentations Topics: Business Process Management (BPM), Business Excellence, Process, Process Management Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.3.1 Analyze organizational characteristics, 1.1.3 Perform internal analysis, 12.2.2 Develop benchmarking capabilities, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.4.1 Compile and update list of processes and organizations to benchmark, 12.2.4 Conduct competitive benchmarking, 12.2.5 Conduct gap analysis to understand need for change and degree needed- Relevance: 75%
- Member Price: FREE
- Nonmember Price: Download FREE
- State of Process Management 2011
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APQC conducted a survey to learn more about the process management challenges organizations are facing and what their current capabilities are.
Type: Presentations Topics: Business Process Management (BPM), Business Excellence, Process, Process Management Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.3.1 Analyze organizational characteristics, 1.1.3 Perform internal analysis, 12.2.2 Develop benchmarking capabilities, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.4.1 Compile and update list of processes and organizations to benchmark, 12.2.4 Conduct competitive benchmarking, 12.2.5 Conduct gap analysis to understand need for change and degree needed- Relevance: 75%
- Member Price: FREE
- Nonmember Price: Download FREE
- Work with Customers to Identify and Edge Out Competitors
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Many organizations think they know who their competitors are, but their customers might have a very different perspective.
Type: Best Practices and Business Drivers Topics: Customer Feedback, Customer-focused Processes and Functions, Customer Relationship Management, Competitive Intelligence, Organization and Management Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.2.2 Capture and assess customer needs, 1.1.2 Survey market and determine customer needs and wants, 12.2.4 Conduct competitive benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 5.1.1.2 Analyze feedback of customer needs, 5.1 Develop customer care/customer service strategy, 5.1.1 Develop customer service segmentation/prioritization (e.g., tiers) Industry: Consumer Products/Packaged Goods, Electronics, Financial Services/Banking, Medical Equipment, Printing & Publishing- Relevance: 73%
- Member Price: FREE
- Losing the Race
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APQC's founder and CEO C. Jackson Grayson calls for the United States to wake up and realize that it must increase productivity, not just lower costs, to have a competitive economic future.
Type: Presentations Topics: Strategic Planning, Organization and Management, Productivity Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
- Productivity: The Avenue to a Stronger U.S. Economy
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APQC's founder and CEO C. Jackson Grayson discusses the current state of the United States economy, why it evolved into what we have today, and how a focus on productivity could impact the nation's future.
Type: Presentations Topics: Strategic Planning, Organization and Management, Productivity Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
- What Is Productivity?
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APQC's founder and CEO C. Jackson Grayson explains how productivity is measured in economic terms and what it means for the competitiveness of nations today.
Type: Presentations Topics: Strategic Planning, Organization and Management, Productivity Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
- APQC Origins
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APQC's founder and CEO C. Jackson Grayson describes the tactics he took to combat rising U.S. prices in the 1970s and how his experiences led to the creation of APQC. Click here to view Why Productivity?
Type: Presentations Topics: Productivity, Organization and Management Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
- Jack's Journey to Productivity
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APQC's founder and CEO C. Jackson Grayson discusses his early days in the U.S. Price Commission and the issues that led him to see productivity as a key economic solution.
Type: Presentations Topics: Productivity, Organization and Management Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
- Why Productivity?
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APQC's founder and CEO C. Jackson Grayson explains what productivity is, its role in a nation’s economic strength and global competitiveness, and how education and productivity relate.
Type: Presentations Topics: Strategic Planning, Organization and Management, Productivity Processes: 1.1.1 Assess the external environment, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision, 1.1.1.1 Analyze and evaluate competition, 1.1.1.2 Identify economic trends, 12.1.2 Measure process productivity, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy- Relevance: 62%
- Member Price: FREE
