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The Emotional Side of Lean: Change Management at ThedaCare

An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results.

Type: Case Studies  Topics: Employee Communications, Human Capital Management, Employee Communication, Employee Training & Development, Lean, Business Excellence, Quality, Employee Feedback Programs, Change Management, Organization and Management, Employee Satisfaction and Engagement, Process Improvement, Process  Processes: 12.4.1.10 Assess cultural issues, 12.4 Manage change, 12.4.1 Plan for change, 12.4.2.2 Develop change management plans, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 12.4.1.12 Identify barriers to change, 12.4.1.13 Determine change enablers  Industry: Healthcare 
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Technical Talent Management - Schlumberger Case Study

​Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers.

Type: Case Studies  Topics: Employee Training & Development, Human Capital Management, Rewards and Recognition Programs, Recruiting and Staffing  Processes: 6.0 Develop and Manage Human Capital, 6.2 Recruit, source, and select employees, 6.3 Develop and counsel employees, 6.4 Reward and retain employees  Industry: Petroleum/Oil/Gas 
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Technical Talent Management - Lockheed Martin Case Study

​Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers.

Type: Case Studies  Topics: Employee Training & Development, Human Capital Management, Rewards and Recognition Programs, Recruiting and Staffing  Processes: 6.0 Develop and Manage Human Capital, 6.2 Recruit, source, and select employees, 6.3 Develop and counsel employees, 6.4 Reward and retain employees  Industry: Aerospace, Government/Military, Security Systems 
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Technical Talent Management - IBM Case Study

​Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers.

Type: Case Studies  Topics: Employee Training & Development, Human Capital Management, Rewards and Recognition Programs, Recruiting and Staffing  Processes: 6.0 Develop and Manage Human Capital, 6.2 Recruit, source, and select employees, 6.3 Develop and counsel employees, 6.4 Reward and retain employees  Industry: Computers, Consulting/Consultants, Professional Services/Business Services, Software 
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Technical Talent Management - General Mills Case Study

​Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers.

Type: Case Studies  Topics: Employee Training & Development, Human Capital Management, Rewards and Recognition Programs, Recruiting and Staffing  Processes: 6.0 Develop and Manage Human Capital, 6.2 Recruit, source, and select employees, 6.3 Develop and counsel employees, 6.4 Reward and retain employees  Industry: Consumer Products/Packaged Goods, Food/Beverage/Restaurant 
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Technical Talent Management - Caterpillar Case Study

​Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers.

Type: Case Studies  Topics: Employee Training & Development, Human Capital Management, Rewards and Recognition Programs, Recruiting and Staffing  Processes: 6.0 Develop and Manage Human Capital, 6.2 Recruit, source, and select employees, 6.3 Develop and counsel employees, 6.4 Reward and retain employees  Industry: Machinery, Machinery Equipment 
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Knowledge Management at Royal Dutch Shell

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments.

Type: Case Studies  Topics: Knowledge Management (KM), Knowledge and Information Management  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Petroleum/Oil/Gas 
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Knowledge Management at Schlumberger

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments. Schlumberger was selected for inclusion in the petroleum, oil, and gas industry group.

Type: Case Studies  Topics: Knowledge Management (KM), Knowledge and Information Management  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Petroleum/Oil/Gas 
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Knowledge Management at El Paso Corporation

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments.

Type: Case Studies  Topics: Knowledge Management (KM), Knowledge and Information Management  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Petroleum/Oil/Gas 
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Knowledge Management at ConocoPhillips

This profile is part of an APQC series highlighting notable knowledge management (KM) programs in certain industry segments. ConocoPhillips was selected for inclusion in the petroleum, oil, and gas industry group.

Type: Case Studies  Topics: Knowledge Management (KM), Knowledge and Information Management  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Petroleum/Oil/Gas 
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