Many business-to-business (B2B) organizations keep branding in the background, but at New Pig, branding takes center stage.

Most organizations collect information about their customers, but few know which data to rely on and how to use it. Best-practice organizations handle customer information differently from the average organization.

APQC's perspective on best practices in Increasing Customer Loyalty, featuring case examples from Dow Chemical, Motorola, Harrah's Entertainment, and Cisco Systems.

This concise benchmarking report is the result of an online survey designed and posted by APQC in 2006. Fifty-six membership-driven organizations provided validated data concerning renewal rates for their members.

Since its founding in 1971, FedEx has been providing transportation solutions while organized as a collection of companies.

Founded in 1932, the Zippo Manufacturing Company creates various products including lighters and accessories. Zippo uses on-time delivery and order fill rate to measure customer performance.

The Wachovia Corporation (Wachovia) is the fourth largest bank holding company in the United States with total assets of approximately $500 billion.

Founded in 1941, North Shore Credit Union is a small, member-based financial services institution located on the upper North Shore of Vancouver, Canada.

Marriott was founded in 1927 by John and Alice Marriott as an A&W root beer stand in downtown Washington D.C.

Enhance your customer investment portfolio by creating and executing competitive customer value propositions with Calculating and Reporting Customer Profitability .