Search results
- Call Center Service Excellence Secondary Research Summary
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A summary of secondary research providing organization examples, trends, best approaches and insights. Further information may be found within the articles cited.
Type: Articles and White Papers Topics: Call Centers, Customer-focused Processes and Functions, Customer Service Processes: 5.0 Manage Customer Service- Relevance: 38%
- Member Price: FREE
- Training Call Center Agents Secondary Research Summary
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A summary of secondary research providing organization examples, trends, best approaches and insights. Further information may be found within the articles cited.
Type: Articles and White Papers Topics: Call Centers, Customer-focused Processes and Functions Processes: 6.3.5 Develop and train employees, 6.0 Develop and Manage Human Capital, 6.3 Develop and counsel employees- Relevance: 37%
- Member Price: FREE
- Contact Centers in Organizational Structures
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APQC's perspective on best practices in Contact Centers in Organizational Structures, featuring case examples from Mellon Investor Services, NetBank, and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Employees as Value Creators
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APQC's perspective on best practices in Contact Center Employees as Value Creators, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Channel Alignment
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APQC's perspective on best practices in Contact Center Channel Alignment, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Outsourcing Relationships
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APQC's perspective on best practices in Contact Center Outsourcing Relationships, featuring case examples from Mellon Investor Services, NetBank, and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Customer Contact Centers and Technology
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APQC's perspective on best practices in Customer Contact Centers and Technology, featuring case examples from Mellon Investor Services and NetBank.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Creating an Aligned Contact Center Strategy
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APQC's perspective on best practices in Creating an Aligned Contact Center Strategy, featuring case examples from Mellon Investor Services, NetBank, Cisco-Linksys, and Public Service Electric & Gas.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center and Enterprise Integration
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APQC's perspective on best practices in Contact Center and Enterprise Integration, featuring case examples from Mellon Investor Services and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
- Contact Center Change Management
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APQC's perspective on best practices in Contact Center Change Management, featuring case examples from NetBank and Cisco-Linksys.
Type: Best Practices and Business Drivers Topics: Call Centers, Customer-focused Processes and Functions Processes: 5.2 Plan and manage customer service operations, 5.0 Manage Customer Service- Relevance: 37%
- Member Price: FREE
