Search results
- Inventory Optimization: Show Me the Money
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How can your organization optimize inventory to avoid excessive carrying costs and still satisfy demand?
Type: Articles and White Papers Topics: Continuous Improvement, Business Excellence, Process, Customer Service, Customer-focused Processes and Functions, Sales and Operations Planning, Supply Chain Management, Supply Chain Planning, Logistics, Inventory Management, Process Improvement Processes: 4.0 Deliver Products and Services, 4.5 Manage logistics and warehousing, 4.5.1 Define logistics strategy, 4.5.1.1 Translate customer service requirements into logistics requirements, 4.5.3 Operate warehousing, 4.5.3.1 Track inventory deployment, 4.5.3.3 Track product availability- Relevance: 63%
- Member Price: FREE
- Call Center Service Excellence Secondary Research Summary
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A summary of secondary research providing organization examples, trends, best approaches and insights. Further information may be found within the articles cited.
Type: Articles and White Papers Topics: Call Centers, Customer-focused Processes and Functions, Customer Service Processes: 5.0 Manage Customer Service- Relevance: 38%
- Member Price: FREE
- Offering Customer Self-Service
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APQC's perspective on best practices in Offering Customer Self-Service, featuring case examples from Cisco Systems, Lands' End, Harrah's Entertainment, and AMF Bowling.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy- Relevance: 36%
- Member Price: FREE
- Leveraging the Power of the Web
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APQC's perspective on best practices in Leveraging the Power of the Web, featuring case examples from Southwest Airlines, Ford Motor Company, Mary Kay, and Hallmark Cards, Inc.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis- Relevance: 36%
- Member Price: FREE
- Self-Service for Internal Customers
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APQC's perspective on best practices in Self-Service for Internal Customers, featuring case examples from Tally Defense Systems, Eastman Chemical Co., and Hewlett-Packard.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy- Relevance: 36%
- Member Price: FREE
- The Internet as Low Cost Customer Service
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APQC's perspective on best practices in The Internet as Low Cost Customer Service, featuring case examples from National Gypsum and Lands' End.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 5.1.2 Define customer service policies and procedures, 5.0 Manage Customer Service, 5.1 Develop customer care/customer service strategy- Relevance: 36%
- Member Price: FREE
- Reducing Cost-to-Serve
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APQC's perspective on best practices in Reducing Cost-to-Serve, featuring case examples from Air Products and Chemicals, Caterpillar Financial, and Lands' End.
Type: Best Practices and Business Drivers Topics: Customer Service, Customer-focused Processes and Functions Processes: 3.4.6 Track customer management measures, 3.0 Market and Sell Products and Services, 3.4 Develop and manage marketing plans- Relevance: 36%
- Member Price: FREE
- Calculating and Reporting Customer Profitability - FedEx Case Study
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Since its founding in 1971, FedEx has been providing transportation solutions while organized as a collection of companies.
Type: Case Studies Topics: Customer Loyalty, Customer-focused Processes and Functions, Customer Segmentation, Customer Service, Customer Value Analysis Processes: 1.1.2 Survey market and determine customer needs and wants, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision Industry: Transportation/Freight Carriers- Relevance: 36%
- Member Price: FREE
- Nonmember Price: $50.00
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- Calculating and Reporting Customer Profitability - Zippo Case Study
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Founded in 1932, the Zippo Manufacturing Company creates various products including lighters and accessories. Zippo uses on-time delivery and order fill rate to measure customer performance.
Type: Case Studies Topics: Customer Loyalty, Customer-focused Processes and Functions, Customer Segmentation, Customer Service, Customer Value Analysis Processes: 1.1.2 Survey market and determine customer needs and wants, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision Industry: Durable Goods- Relevance: 36%
- Member Price: FREE
- Nonmember Price: $50.00
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- Calculating and Reporting Customer Profitability - Wachovia Case Study
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The Wachovia Corporation (Wachovia) is the fourth largest bank holding company in the United States with total assets of approximately $500 billion.
Type: Case Studies Topics: Customer Loyalty, Customer-focused Processes and Functions, Customer Segmentation, Customer Service, Customer Value Analysis Processes: 1.1.2 Survey market and determine customer needs and wants, 1.0 Develop Vision and Strategy, 1.1 Define the business concept and long-term vision Industry: Financial Services/Banking- Relevance: 36%
- Member Price: FREE
- Nonmember Price: $50.00
- Add to Cart
