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Introducing Clients to Benchmarks

Organizations often want hard data to back up their improvement choices, but when consultants offer benchmarking data, some clients balk at the comparisons.

Type: Articles and White Papers  Topics: Assessment and Auditing, Business Excellence, Measurement, Benchmarking, Measurement Analytics, Measurement  Processes: 1.1.1.1 Analyze and evaluate competition, 1.1 Define the business concept and long-term vision, 1.1.1 Assess the external environment, 1.1.3.1 Analyze organizational characteristics, 1.1.3 Perform internal analysis, 1.1.3.2 Create baselines for current processes, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.2 Develop benchmarking capabilities, 12.2.3.2 Establish benchmarks, 12.2.3 Conduct process benchmarking, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks  Industry: Consulting/Consultants, Professional Services/Business Services 
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Best Practices in Performance and Maturity: The Seven Tenets of Process Management

Understanding an organization's current level of process management maturity helps leaders make informed decisions about where and how to improve.

Type: Best Practices and Business Drivers  Topics: Assessment and Auditing, Business Excellence, Measurement, Business Process Management (BPM), Process, Maturity Assessment, Measurement Analytics, Performance Measurement, Process Management  Processes: 1.1.3.1 Analyze organizational characteristics, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.2 Create baselines for current processes, 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change, 12.4.3.4 Monitor change, 12.4.3 Implement change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement 
  • Relevance: 69%
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Next Steps in Process Measures and Analytics - Marriott International Case Study

By applying aligned and strategic analytics to business processes, organizational leaders can understand how their organizations are performing and where change will have the greatest impact.

Type: Case Studies  Topics: Business Process Management (BPM), Business Excellence, Process, Measurement Analytics, Measurement, Performance Measurement, Process Measures, Measurement, Process Management  Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change  Industry: Food/Beverage/Restaurant, Hospitality 
  • Relevance: 58%
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Next Steps in Process Measures and Analytics - Ernst & Young Case Study

By applying aligned and strategic analytics to business processes, organizational leaders can understand how their organizations are performing and where change will have the greatest impact.

Type: Case Studies  Topics: Business Process Management (BPM), Business Excellence, Process, Measurement Analytics, Measurement, Performance Measurement, Process Measures, Measurement, Process Management  Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change  Industry: Consulting/Consultants, Professional Services/Business Services 
  • Relevance: 58%
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  • Nonmember Price: $50.00
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Next Steps in Process Measures and Analytics - The United Illuminating Company Case Study

By applying aligned and strategic analytics to business processes, organizational leaders can understand how their organizations are performing and where change will have the greatest impact.

Type: Case Studies  Topics: Business Process Management (BPM), Business Excellence, Process, Measurement Analytics, Measurement, Performance Measurement, Process Measures, Measurement, Process Management  Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change  Industry: Energy and Utility 
  • Relevance: 57%
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  • Nonmember Price: $50.00
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How to Normalize Data

Benchmarking teams can have trouble comparing data from organizations of different sizes and with different processes.

Type: Presentations  Topics: Benchmarking, Business Excellence, Measurement Analytics, Measurement  Processes: 12.2.3 Conduct process benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.3.2 Establish benchmarks, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed 
  • Relevance: 53%
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Why Normalize Data?

Data from organizations of different sizes and with different processes can be difficult to compare.

Type: Presentations  Topics: Benchmarking, Business Excellence, Measurement Analytics, Measurement  Processes: 12.2.3 Conduct process benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.3.2 Establish benchmarks, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed 
  • Relevance: 53%
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Analyze This... Data

You've defined the scope of your benchmarking research and collected data from numerous sources. Now, what do you do with your data?

Type: Presentations  Topics: Benchmarking, Business Excellence, Measurement Analytics, Measurement  Processes: 12.2.3 Conduct process benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.3.2 Establish benchmarks, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed 
  • Relevance: 53%
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Analyze This... Data (Slides)

You've defined the scope of your benchmarking research and collected data from numerous sources. Now, what do you do with your data?

Type: Presentations  Topics: Benchmarking, Business Excellence, Measurement Analytics, Measurement  Processes: 12.2.3 Conduct process benchmarking, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.2.3.2 Establish benchmarks, 12.2.3.3 Measure performance against benchmarks, 12.2.4 Conduct competitive benchmarking, 12.2.4.2 Establish benchmarks, 12.2.4.3 Measure performance against benchmarks, 12.2.5 Conduct gap analysis to understand need for change and degree needed 
  • Relevance: 53%
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Improving the Batting Average of Enterprise Risk Management (White Paper)

IBM and APQC recently surveyed 300 organizations worldwide on the state of ERM. The results revealed that organizations lack the advanced risk management skills to determine risk management and risk appetite.

Type: Articles and White Papers  Topics: Continuous Improvement, Business Excellence, Process, Measurement Analytics, Measurement, Performance Measurement, Risk Management, Finance and Accounting  Processes: 7.3 Manage business resiliency and risk, 7.0 Manage Information Technology, 8.0 Manage Financial Resources, 8.8.1 Establish internal controls, policies, and procedures, 8.8 Manage internal controls, 8.8.2 Operate controls and monitor compliance with internal controls policies and procedures 
  • Relevance: 53%
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