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Case Studies on Communities of Practice

This collection contains APQC’s in-depth case studies on communities of practice at best-practice organizations.

Type: Product Collection  Topics: KM Strategy, Knowledge and Information Management, Knowledge Management (KM), KM Implementation, KM Culture, KM Change Management  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Accounting, Architecture and Design, Automotive, Chemicals, Construction, Consulting/Consultants, Electronics, Engineering, Financial Services/Banking, Government/Military, Metals, Mining, Non-Profit, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 69%
  • Member Price: FREE
Building Expertise in Knowledge Management

The field of knowledge management (KM) encompasses a wide variety of disciplines, specialties, and technologies. It can be daunting for newcomers and veterans alike.

Type: Presentations  Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM)  Processes: 12.3.1.8 Develop training and communication plans, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy  Industry: Accounting, Consulting/Consultants, Professional Services/Business Services 
  • Relevance: 63%
  • Member Price: FREE
Why Should You Assess Your Knowledge Management Maturity?

How do maturity models work, and what is the purpose of measuring an organization's maturity in knowledge management (KM)?

Type: Presentations  Topics: KM Assessments, Knowledge and Information Management, Knowledge Management (KM), KM Measures  Processes: 12.3.2.1 Assess maturity of existing KM initiatives, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.2 Assess knowledge management capabilities, 12.3.2.2 Evaluate existing knowledge management approaches, 12.3.2.3 Identify gaps and needs  Industry: Accounting, Aerospace, Consulting/Consultants, Government/Military, Professional Services/Business Services 
  • Relevance: 63%
  • Member Price: FREE
  • Nonmember Price: Download FREE
Positioning Communities of Practice for Success (Best Practices Report)

More and more organizations are starting to embrace communities of practice as entities that allow employees worldwide to interact, ask questions, share resources, and work collaboratively toward solutions.

Type: Reports and Books  Topics: KM Strategy, Knowledge and Information Management, Knowledge Management (KM), KM Implementation, KM Culture  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects, 12.3.4 Design and launch KM projects, 12.3.5 Manage the KM project life cycle  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
  • Nonmember Price: $195.00
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Use a Range of Indicators to Assess Community Health and Impact

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Measures, Knowledge and Information Management, Knowledge Management (KM)  Processes: 12.3.5.1 Assess alignment with business goals, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.5 Manage the KM project life cycle, 12.3.5.2 Evaluate impact of KM (strategy and projects) on measures and outcomes, 12.3.5.4 Realign and refresh KM strategy and approaches  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
Create a Common Look-and-Feel for Community Web Sites and Home Pages

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Implementation, Knowledge and Information Management, Knowledge Management (KM), Portals and Collaboration, Information Technology  Processes: 12.3.4.1 Design process for knowledge sharing, capture, and use, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.3 Identify specific IT requirements  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
Help Community Members Build Trusted Relationships in Virtual Environments

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Culture, Knowledge and Information Management, Knowledge Management (KM), KM Change Management, Portals and Collaboration, Information Technology  Processes: 12.3.4.1 Design process for knowledge sharing, capture, and use, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans, 12.3.4.5 Develop change management plans  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
Use a Variety of Methods to Encourage Participation in Communities

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Culture, Knowledge and Information Management, Knowledge Management (KM), KM Change Management  Processes: 12.3.4.1 Design process for knowledge sharing, capture, and use, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans, 12.3.4.5 Develop change management plans, 12.3.4.6 Design recognition and reward approaches  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
Acknowledge the KM Core Team’s Influence on the Overall Success of the Community Strategy

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM)  Processes: 12.3.1.2 Establish central KM core group, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 62%
  • Member Price: FREE
Recognize the Importance of Community Leadership and Clearly Define the Leader’s Role

APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.

Type: Best Practices and Business Drivers  Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM)  Processes: 12.3.4.2 Define roles and resources, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans  Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services 
  • Relevance: 61%
  • Member Price: FREE
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