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- The Transformation of Financial Planning and Analysis at Discovery Communications
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To satisfy shareholders, auditors, and boards of directors, organizations must provide granular analysis of past performance and reliable profitability forecasts.
Type: Case Studies Topics: Accounting, Finance and Accounting, Forecasting, Planning, budgeting, and forecasting, Budgeting, Financial Analytics, Performance Management, Capital Planning/Allocation Processes: 8.1.1 Perform planning/budgeting/forecasting, 8.0 Manage Financial Resources, 8.1 Perform planning and management accounting, 8.1.1.1 Develop and maintain budget policies and procedures Industry: Broadcasting/Radio/TV/Cable/Media, Entertainment- Relevance: 83%
- Member Price: FREE
- Using Customer Segmentation to Innovate
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Customer segmentation is about more than marketing. It can translate into better new product/service development and innovation.
Type: Articles and White Papers Topics: Customer Relationship Management, Customer-focused Processes and Functions, Customer Segmentation, Product and Service Innovation, Innovation Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.2.2.2 Conduct customer tests and interviews, 2.2 Develop products and services, 2.2.2 Test market for new or revised products and services, 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis, 3.1.2.2 Determine target segments, 3.1.2 Evaluate and prioritize market opportunities, 3.1.2.3 Prioritize opportunities consistent with capabilities and overall business strategy, 3.2.1.2 Develop value proposition including brand positioning for target segments, 3.2 Develop marketing strategy, 3.2.1 Define offering and customer value proposition, 3.2.1.3 Validate value proposition with target segments Industry: Chemicals, Consumer Products/Packaged Goods, Electronics, Entertainment, Financial Services/Banking, Hospitality, Printing & Publishing, Restaurant- Relevance: 79%
- Member Price: FREE
- The Engagement/Service Connection
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At Harrah’s New Orleans, customer satisfaction starts with engaged employees.
Type: Articles and White Papers Topics: Employee Satisfaction and Engagement, Human Capital Management, Employee Communication, Culture, Organization and Management Processes: 6.4.3.3 Review retention and motivation indicators, 6.4 Reward and retain employees, 6.4.3 Manage employee assistance and retention, 6.6 Manage employee information, 6.0 Develop and Manage Human Capital Industry: Amusement/Recreation Services, Entertainment, Food/Beverage/Restaurant, Hospitality- Relevance: 54%
- Member Price: FREE
- Improving Growth and Profits - Harrah's Entertainment Inc. Case Study
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Harrah's Entertainment is a consumer marketing company that owns and operates 24 casinos across the United States.
Type: Case Studies Topics: Customer-focused Processes and Functions, Sales and Marketing Processes: 3.0 Market and Sell Products and Services, 7.0 Manage Information Technology Industry: Entertainment- Relevance: 50%
- Member Price: FREE
- Nonmember Price: $50.00
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