The pharmaceuticals division of Reliance Industries had an inefficient physical distribution process that was resulting in financial losses.

Get a sense of how much time, talent, and money is wasted when organizations assume that mundane back-office processes do not warrant improvement by way of automation. Sales order processing is one example.

For those who enjoy a good logistics story, here's an article about Santa, a boy named Ralphie, and the debate about calculating the perfect order.

APQC's perspective on metric data from APQC's Open Standards Research related to Order Entry Best Practices and Decision Support.

APQC's perspective on best practices in defining order fulfillment processes to optimize inventory, featuring case examples from Deere, Office Depot, and Stryker.

The Cessna Aircraft Company (Cessna) manufactures business jets, utility turoprops, and small single-engine planes.

Stryker Instruments (Stryker), a division of Stryker Corporation, manufactures medical equipment including drills and saws for orthopedic surgery, knee implants, stretchers, and hospital beds.

A summary of secondary research providing organization examples, trends, best approaches and insights. Further information may be found within the articles cited.

This session was presented by Cheryl Harrity of APQC and Paul Accardo of CSCMP on April 7, 2005.

A summary of secondary research providing organization examples and approaches about warehousing and distribution. Further information may be found within the articles cited.