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- Complaint Management and Service Recovery (Best Practices Report)
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Discover how leading organizations develop a "complaint-friendly" culture, implement complaint tools, recover, and take action on complaints in Complaint Management and Service Recovery, an APQC Best Practices ...
Type: Reports and Books Topics: Benchmarking, Business Excellence, Customer-focused Processes and Functions, Quality, Public Relations, Organization and Management, External Relationships Processes: 5.2.3 Manage customer complaints, 5.0 Manage Customer Service, 5.2 Plan and manage customer service operations- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $395.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - Olin Corp. Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Chemicals- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - Edison Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships, Mergers and Acquisitions Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Energy and Utility- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - Phillips Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Petroleum/Oil/Gas- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - TI Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Instrumentation- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - Target Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Retail/Catalog/Mail Order- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
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- Community Relations: Unleashing the Power of Corporate Citizenship - Home Depot Case Study
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APQC and the Boston College Center for Corporate Community Relations conducted a study to explore innovative community relations practices.
Type: Case Studies Topics: Public Relations, Organization and Management, External Relationships Processes: 10.0 Manage Environmental Health and Safety (EHS), 11.0 Manage External Relationships Industry: Retail/Catalog/Mail Order- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $50.00
- Add to Cart
- Community Relations: Unleashing the Power of Corporate Citizenship (Best Practices Report)
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Explore how best-practice organizations use community relations to provide returns to a "dual bottom line" for the company and society in Community Relations: Unleashing the Power of Corporate Citizenship .
Type: Reports and Books Topics: Public Relations, Organization and Management, External Relationships, Community Relations Processes: 11.5.1 Manage community relations, 11.0 Manage External Relationships, 11.5 Manage public relations program- Relevance: 45%
- Member Price: FREE
- Nonmember Price: $395.00
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