These basic best practices are helpful to keep in mind when designing policies, procedures, and their supporting processes and systems.

As policies and procedures change and are updated, the organization needs to be notified and engaged as active participants in updates and additions to policy.

This article outlines a collection of best practices gleaned from APQC's research of organizations with high-performing policy and procedure management approaches.

Communication with employees is essential to gaining buy-in for measurement.

APQC research has uncovered key differences in how measurement is implemented at organizations with high staff buy-in for measurement compared with organizations that struggle to gain support.

Chris Gardner, director of performance improvement at APQC, explains how organizations can communicate effectively with staff about measures to achieve the needed buy-in.

Jeff Varney, senior advisor and process improvement project lead at APQC, explains how improvements can be identified and how to ensure that those efforts align with the needs of the organization as a whole.

Chris Gardner, director of performance improvement at APQC, explains why getting staff support is the number one key to implementing a successful measurement program and discusses the best ways to achieve that ...

Chris Gardner, director of performance improvement at APQC, explains how organizations can deal with overlapping processes or processes that affect performance outside their scope.

Chris Gardner, director of performance improvement at APQC, explains the importance of staff support for measures and how to gain that support.