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Re-shoring and Offshoring (Collection)

Offshoring manufacturing operations may lead to lower costs, but this may not always be the case.

Type: Product Collection  Topics: Outsourcing, Organization and Management, External Relationships, Manufacturing, Supply Chain Management  Processes: 4.0 Deliver Products and Services, 4.1.1 Develop production and materials strategies, 4.1 Plan for and acquire necessary resources (Supply Chain Planning), 4.1.1.3 Define outsourcing policies, 4.3 Produce/Manufacture/Deliver product 
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What CEOs Must Do About Risk Now

CEOs of large, global non-financial companies are now absorbing the latest ideas and best practices in the realm of enterprise risk management (ERM).

Type: Articles and White Papers  Topics: Continuous Improvement, Business Excellence, Process, Risk Management, Finance and Accounting, Organization and Management  Processes: 7.3 Manage business resiliency and risk, 7.0 Manage Information Technology, 8.0 Manage Financial Resources, 8.7.5 Manage financial risks, 8.7 Manage treasury operations, 8.7.5.3 Manage exposure risk 
  • Relevance: 73%
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Encourage Students to Pursue Technical Careers

The recruiting strategies of best-practice organizations in APQC's Collaborative Benchmarking study Technical Talent Management: Sourcing, Developing, and Retaining Technical Talent focus on both short- and ...

Type: Best Practices and Business Drivers  Topics: Talent Sourcing, Human Capital Management, Recruiting and Staffing, Employment Branding, Community Relations, Organization and Management, External Relationships  Processes: 6.2 Recruit, source, and select employees, 6.0 Develop and Manage Human Capital  Industry: Aerospace, Biotechnology, Computers, Consumer Products/Packaged Goods, Engineering, Government/Military, Machinery, Petroleum/Oil/Gas 
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The Emotional Side of Lean: Change Management at ThedaCare

An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results.

Type: Case Studies  Topics: Employee Communications, Human Capital Management, Employee Communication, Employee Training & Development, Lean, Business Excellence, Quality, Employee Feedback Programs, Change Management, Organization and Management, Employee Satisfaction and Engagement, Process Improvement, Process  Processes: 12.4.1.10 Assess cultural issues, 12.4 Manage change, 12.4.1 Plan for change, 12.4.2.2 Develop change management plans, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 12.4.1.12 Identify barriers to change, 12.4.1.13 Determine change enablers  Industry: Healthcare 
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APQC's Seven Tenets of Process Management in Depth (Collection)

Process management can revolutionize the way an organization does business and generates value.

Type: Product Collection  Topics: Assessment and Auditing, Business Excellence, Measurement, Business Process Management (BPM), Process, Maturity Assessment, Performance Measurement, Change Management, Organization and Management, Organizational Improvement, Process Improvement, Culture, Process Management, Process Mapping, Organization Structures  Processes: 12.4.1.1 Select process improvement methodology, 12.4 Manage change, 12.4.1 Plan for change, 12.4.1.7 Understand current state, 12.4.1.8 Define future state, 1.1.3.1 Analyze organizational characteristics, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.5 Identify enterprise core competencies, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 1.2.5 Create organizational design (structure, governance, reporting, etc.), 1.2.5.8 Migrate to new organization, 1.2.6 Develop and set organizational goals, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 12.4.2.2 Develop change management plans, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change 
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10 Essentials to Developing a Successful Outsourcing Contract

Research indicates that successful outsourcing agreements reject traditional arms-length contracts to use a "Vested Outsourcing" approach based on mutual advantage.

Type: Articles and White Papers  Topics: Outsourcing, Organization and Management, External Relationships, Supply Chain Management  Processes: 4.0 Deliver Products and Services 
  • Relevance: 65%
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Shared Services and Procurement Cost

Organizations often see shared services as a sure way of lowering procurement costs through consolidation. But is it that simple?

Type: Benchmarks and Metrics  Topics: Purchasing, Supply Chain Management, Procurement, Sourcing, Supplier Certification, Shared Services, Organization and Management  Processes: 4.0 Deliver Products and Services, 4.2 Procure materials and services, 4.2.1.2 Clarify purchasing requirements, 4.2.1 Develop sourcing strategies, 4.2.1.6 Seek opportunities to improve efficiency and value, 4.2.2 Select suppliers and develop/maintain contracts, 4.2.3 Order materials and services, 4.2.4 Appraise and develop suppliers 
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Use Measures to Promote a Culture of Quality

Measures can be motivators. This article describes how organizations can implement measures as part of an effort to develop a culture of quality within the enterprise.

Type: Best Practices and Business Drivers  Topics: Quality Control, Business Excellence, Quality, Change Management, Organization and Management, Measurement, Measurement, Quality Assessment, Quality Measurement, Culture  Processes: 1.1.3.2 Create baselines for current processes, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.3 Analyze systems and technology, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance  Industry: Computers, Construction, Electronics, Machinery, Machinery Equipment, Mining, Non-Profit, Research Organization, Semiconductors 
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Focus Quality Measures on Value-Added Activities and Core Strategic Objectives

Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

Type: Best Practices and Business Drivers  Topics: Quality Control, Business Excellence, Quality, Strategic Planning, Organization and Management, Measurement, Measurement, Quality Assessment, Quality Measurement  Processes: 1.1.3.2 Create baselines for current processes, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.3 Analyze systems and technology, 1.1.4.1 Align stakeholders around strategic vision, 1.1.4 Establish strategic vision, 1.2.4 Coordinate and align functional and process strategies, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 1.3.4 Establish high-level measures, 1.3 Manage strategic initiatives, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change, 12.4.3.4 Monitor change, 12.4.3 Implement change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement  Industry: Computers, Construction, Electronics, Machinery, Machinery Equipment, Mining, Non-Profit, Research Organization, Semiconductors 
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Create Supporting Policies, Procedures, and Tools-Not Mandates-to Support Quality

It can be tempting to create elaborate templates, guidelines, and directives when building an enterprise-wide quality measurement program.

Type: Best Practices and Business Drivers  Topics: Quality Control, Business Excellence, Quality, Measurement, Measurement, Quality Assessment, Quality Measurement, Organization and Management  Processes: 1.1.3.2 Create baselines for current processes, 1.1 Define the business concept and long-term vision, 1.1.3 Perform internal analysis, 1.1.3.3 Analyze systems and technology, 1.2.6 Develop and set organizational goals, 1.0 Develop Vision and Strategy, 1.2 Develop business strategy, 1.2.7 Formulate business unit strategies, 12.1.1.1 Establish performance measures, 12.1 Create and manage organizational performance strategy, 12.1.1 Create enterprise measurement systems model, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.2.1 Conduct performance assessments, 12.0 Manage Knowledge, Improvement, and Change, 12.2 Benchmark performance  Industry: Computers, Construction, Electronics, Machinery, Machinery Equipment, Mining, Non-Profit, Research Organization, Semiconductors 
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