This presentation was delivered at the Knowledge Transfer Session that concluded APQC’s Collaborative Benchmarking study Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use .

Best-practice organizations are interested in the possible benefits of using Web 2.0 applications to support communities of practice, but they require a solid business case before implementing new tools.

As Web 2.0 applications become more ubiquitous, many firms are struggling to determine how much they need to police employees’ online behavior as it relates to company information and intellectual property.

Harry Moser, chairman emeritus at GF AgieCharmilles, describes the types of products and situations that could put intellectual property (IP) at risk.

Who in a big organization hasn’t observed corporate amnesia? Making the same mistakes again and again is the malady that “lessons learned” systems are intended to cure.

Knowledge maps represent business concepts visually, so that employees can see how they can contribute to the organization.

Every organization relies on business intelligence.

At APQC's 2009 KM conference, Monitor Networks Chief Executive Chris Meyer discusses the way in which Web 2.0 capabilities are changing how we access wisdom.

In this presentation from APQC's 2009 knowledge management conference, Phil Perry of Hughes Christensen describes his organization's expansion into China and the approaches it has used to transfer knowledge to ...

In this presentation from APQC's 2009 knowledge management conference, Jeff Stemke of Chevron and Larry Todd Wilson of Knowledge Harvesting Inc.