Search results
- Organizing Enterprise-Wide IT Efforts Using APQC's Process Classification Framework
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At one APQC member organization, IT is using APQC's Process Classification Framework (PCF) to link IT applications to processes and to functions.
Type: Case Studies Topics: Business Excellence, Business Process Management (BPM), Process, Information Technology, Knowledge and Information Management, Records Management, Information Management, Computer Networks, Information Services, Networks, Process Management, Process Mapping Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 7.1 Manage the business of information technology, 7.0 Manage Information Technology, 7.1.1.4 Define and establish IT architecture and development standards, 7.1.1 Develop the enterprise IT strategy, 7.1.2 Define the enterprise architecture, 7.1.2.3 Maintain the relevance of the enterprise architecture, 7.4 Manage enterprise information, 7.4.2 Define the enterprise information architecture, 7.4.4 Perform enterprise data and content management, 7.5.3 Develop and maintain IT services and solutions architecture, 7.5 Develop and maintain information technology solutions, 7.8.3.5 Evaluate and improve IT knowledge strategies and processes, 7.8 Manage IT knowledge, 7.8.3 Manage IT knowledge life cycle Industry: Electronics, Professional Services/Business Services- Relevance: 51%
- Member Price: FREE
- Nonmember Price: Download FREE
- Assigning Ownership of a Reverse Network
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APQC's perspective on best practices in Assigning Ownership of a Reverse Network, featuring case examples from McKesson, Raytheon, GENCO, and Carolina Logistics Services.
Type: Best Practices and Business Drivers Topics: Strategic Planning, Organization and Management, Computer Networks, Knowledge and Information Management, Information Technology, Networks Processes: 4.5.5 Manage returns; manage reverse logistics, 4.0 Deliver Products and Services, 4.5 Manage logistics and warehousing- Relevance: 48%
- Member Price: FREE
- Maintaining a Successful Reverse Network
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APQC's perspective on best practices in Maintaining a Successful Reverse Network, featuring case examples from GENCO, Carolina Logistics Services, and McKesson.
Type: Best Practices and Business Drivers Topics: Computer Networks, Knowledge and Information Management, Information Technology, Networks Processes: 4.5.5 Manage returns; manage reverse logistics, 4.0 Deliver Products and Services, 4.5 Manage logistics and warehousing- Relevance: 48%
- Member Price: FREE
- Creating Integrated Reverse Network Processes
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APQC's perspective on best practices in Creating Integrated Reverse Network Processes, featuring case examples from McKesson and GENCO.
Type: Best Practices and Business Drivers Topics: Computer Networks, Knowledge and Information Management, Information Technology, Networks Processes: 4.5.5 Manage returns; manage reverse logistics, 4.0 Deliver Products and Services, 4.5 Manage logistics and warehousing- Relevance: 48%
- Member Price: FREE
- Successfully Evaluating a Reverse Network
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APQC's perspective on best practices in Successfully Evaluating a Reverse Network, featuring case examples from Carolina Logistics Services and McKesson.
Type: Best Practices and Business Drivers Topics: Computer Networks, Knowledge and Information Management, Information Technology, Networks Processes: 4.5.5 Manage returns; manage reverse logistics, 4.0 Deliver Products and Services, 4.5 Manage logistics and warehousing- Relevance: 48%
- Member Price: FREE
- Texaco Case Study: E-mail as a Strategic Knowledge Resource
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Taken from, "Taking Knowledge and Best Practices to the Bottom Line" , David Gilmour, President and CEO of Tacit Knowledge Systems, discusses the efficiency that e-mail lends KM initiatives, and describes Texaco's ...
Type: Articles and White Papers Topics: Information Management, Knowledge and Information Management, Performance management and evaluation, Human Capital Management, Employee Satisfaction and Engagement, Employee Communication, Information Systems, Information Technology, Computer Networks, Teams, Organization and Management, Networks, Information Sharing Processes: 1.0 Develop Vision and Strategy, 1.1.2 Survey market and determine customer needs and wants, 1.1 Define the business concept and long-term vision, 6.3 Develop and counsel employees, 6.0 Develop and Manage Human Capital- Relevance: 47%
- Member Price: FREE
