Tools and technology make process management more efficient and easier to communicate throughout an organization.

Smart phones and tablet computers are becoming the principal digital tools of our generation. But how do these technologies affect the way we document and transfer knowledge inside organizations?

How do you know if you can sustain the existence of your project or the improvements from it?

Employee feedback is necessary to make sure that improvements are contextually relevant, profitable, and well-communicated to the work force.

Infosys  uses a five-stage approach to developing and implementing knowledge management system solutions.

Dennis Pearce, enterprise knowledge architect at Lexmark International, explains how formal, top-down taxonomies are used in conjunction with informal, bottom-up tagging (folksonomies) in its virtual collaboration ...

Collaboration metrics can be tricky.

Dennis Pearce, enterprise knowledge architect at Lexmark International, discusses Lexmark’s key lessons learned during the development of its virtual collaboration spaces.

Lexmark sees its business in terms of process but also connects all of its efforts to key business value streams.

Dennis Pearce, enterprise knowledge architect at Lexmark International, explains the systematic process Lexmark is using to migrate to a new platform for virtual collaboration and content management.