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- Showcase and Leverage Subject Matter Experts
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APQC recommends instituting a program that enables subject matter experts to showcase their research and pass on tacit knowledge and lessons learned to the rest of the work force.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM), KM Culture, Marketing and customer Processes: 12.3.4.2 Define roles and resources, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans, 12.3.1.8 Develop training and communication plans, 12.3.1 Develop KM strategy Industry: Construction, Engineering, Government/Military, Petroleum/Oil/Gas- Relevance: 71%
- Member Price: FREE
- Capitalize on the Visibility and Career Development a KM Role Can Provide
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One way to increase excitement about knowledge sharing and collaboration is to leverage knowledge management (KM) roles as vehicles for employees to enhance their reputations and become more widely known across the ...
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM), KM Culture, Marketing and customer Processes: 12.3.4.2 Define roles and resources, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans, 12.3.1.8 Develop training and communication plans, 12.3.1 Develop KM strategy Industry: Construction, Engineering- Relevance: 71%
- Member Price: FREE
- Clearly Define Roles and Responsibilities for Knowledge Management
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APQC recommends that organizations establish governance models with defined roles before launching knowledge management programs.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.2 Establish central KM core group, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects Industry: Construction, Engineering, Government/Military, Petroleum/Oil/Gas- Relevance: 70%
- Member Price: FREE
- Adopt a Standard, Enterprise Approach to Knowledge Management
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APQC’s Collaborative Benchmarking research reveals that best-practice organizations adopt an enterprise approach to KM, rather than splitting their focus across myriad local solutions.
Type: Best Practices and Business Drivers Topics: KM Strategy, Knowledge and Information Management, Knowledge Management (KM), KM Governance, roles and Job descriptions Processes: 12.3.1.1 Develop governance model, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.2 Establish central KM core group, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.0 Manage Knowledge, Improvement, and Change Industry: Construction, Engineering, Petroleum/Oil/Gas- Relevance: 67%
- Member Price: FREE
- Leading by Example: Executives Determine the Landscape for KM
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In this article, APQC KM experts Carla O'Dell and Cindy Hubert describe the role of senior leaders in KM and what steps executives can take to ensure the success of their organizations' KM programs.
Type: Articles and White Papers Topics: KM Strategy, Knowledge and Information Management, Knowledge Management (KM), KM Governance, roles and Job descriptions Processes: 12.3.1.1 Develop governance model, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects- Relevance: 61%
- Member Price: FREE
- Building Expertise in Knowledge Management
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The field of knowledge management (KM) encompasses a wide variety of disciplines, specialties, and technologies. It can be daunting for newcomers and veterans alike.
Type: Presentations Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.8 Develop training and communication plans, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy Industry: Accounting, Consulting/Consultants, Professional Services/Business Services- Relevance: 58%
- Member Price: FREE
- Acknowledge the KM Core Team’s Influence on the Overall Success of the Community Strategy
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APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.1.2 Establish central KM core group, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.3 Define roles and accountability of core group versus operating units, 12.3.4.2 Define roles and resources, 12.3.4 Design and launch KM projects Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services- Relevance: 56%
- Member Price: FREE
- Recognize the Importance of Community Leadership and Clearly Define the Leader’s Role
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APQC’s 2010 study on communities, Positioning Communities of Practice for Success , identified seven critical success factors that support effective community programs.
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM) Processes: 12.3.4.2 Define roles and resources, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans Industry: Accounting, Consulting/Consultants, Metals, Mining, Petroleum/Oil/Gas, Professional Services/Business Services- Relevance: 56%
- Member Price: FREE
- Strong Leadership Support Bolsters Virtual Collaboration
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According to APQC's Collaborative Benchmarking research, the most successful virtual collaboration initiatives are championed by senior leaders who understand the importance of collaboration and how it can benefit ...
Type: Best Practices and Business Drivers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM), KM Change Management Processes: 12.3.4.2 Define roles and resources, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.4 Design and launch KM projects, 12.3.4.4 Create training and communication plans, 12.3.4.5 Develop change management plans Industry: Construction, Energy and Utility, Engineering, Pharmaceutical, Telecommunication, Waste Management/Environmental- Relevance: 50%
- Member Price: FREE
- Are You a Member of the Dirty Dozen? 12 Leadership Behaviors That Stifle Teamwork and Collaboration
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Over the past 15 years, APQC has repeatedly singled out senior leadership support as a critical success factor for knowledge management.
Type: Articles and White Papers Topics: KM Governance, roles and Job descriptions, Knowledge and Information Management, Knowledge Management (KM), KM Culture, Leadership Development, Human Capital Management, Employee Training & Development Processes: 6.3.5.2 Develop competencies, 6.3 Develop and counsel employees, 6.3.5 Develop and train employees, 6.3.5.3 Establish training needs by analysis of required and available skills, 12.3.1.8 Develop training and communication plans, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.1 Develop KM strategy, 12.3.1.9 Develop change management approaches- Relevance: 47%
- Member Price: FREE
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