Knowledge Analytics (SM) is a seven-step process for deploying KM approaches, evaluating their impact, and using the resulting analysis to improve business decision making.

Knowledge Analytics (SM) is a process designed to facilitate conversations with senior leaders and assimilate new, data-driven insights about knowledge into business decision making.

In some organizations, knowledge management (KM) is considered overhead that doesn’t directly contribute to the bottom line. In others, however, that status is changing.

APQC’s Knowledge Management (KM) Capability Assessment Tool is a diagnostic that lets KM practitioners measure every aspect of their KM programs, from strategy and business case development to specific processes and ...

This article lists 20 questions you can ask yourself when evaluating an existing KM business case or writing a new one.

APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM?

Many organizations want to enhance their knowledge management (KM) capabilities and embed knowledge-sharing behaviors, but don’t know where to start.

In APQC’s 2010 study on communities, Positioning Communities of Practice for Success , the establishment of explicit business objectives was identified as one of seven critical success factors that support ...

This is an excerpt from The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business , a new book by APQC President Carla O’Dell and APQC Executive Director Cindy Hubert.

These are slides from APQC's March 2007 knowledge management (KM) community call presentation.