In her keynote address at APQC’s 2012 knowledge management (KM) conference, APQC President Carla O’Dell explored three interrelated trends with the potential to revolutionize how organizations create and implement ...

In this keynote presentation from APQC’s 2012 knowledge management conference, APQC President Carla O’Dell outlines the three trends she sees impacting the future of knowledge management: the ...

Knowledge Analytics (SM) is a seven-step process for deploying KM approaches, evaluating their impact, and using the resulting analysis to improve business decision making.

Knowledge Analytics (SM) is a process designed to facilitate conversations with senior leaders and assimilate new, data-driven insights about knowledge into business decision making.

Ecopetrol is the main oil company in Colombia and the fourth largest in Latin America. Since 2003, the organization has leveraged knowledge management to help it achieve its business goals.

This presentation was delivered at the Knowledge Transfer Session that concluded APQC’s Engagement and Participation for Knowledge Sharing and Collaboration Collaborative Benchmarking study.

In some organizations, knowledge management (KM) is considered overhead that doesn’t directly contribute to the bottom line. In others, however, that status is changing.

These are slides from APQC’s March 2012 knowledge management (KM) community call.

Collaboration is at the heart of knowledge management (KM), but as the digital capability to connect people expands, the definitions of connection and collaboration are blurring.