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Now in the Knowledge Base (Collection)

This collection contains a set of presentations, slides and recordings, from January 2012 that guides users to some of APQC's newest content.

Type: Product Collection  Topics: Business Excellence, Finance and Accounting, Human Capital Management, Innovation, Knowledge and Information Management, Product Development, Supply Chain Management 
  • Relevance: 75%
  • Member Price: FREE
  • Nonmember Price: Download FREE
Now in the Knowledge Base: Business Excellence (Slides)

These slides serve as a guide for individuals curious about the content available in APQC's Knowledge Base related to business excellence and how to find it.

Type: Presentations  Topics: Business Excellence, Innovation  Processes: 1.0 Develop Vision and Strategy, 12.2 Benchmark performance, 12.0 Manage Knowledge, Improvement, and Change 
  • Relevance: 64%
  • Member Price: FREE
  • Nonmember Price: Download FREE
Now in the Knowledge Base: Business Excellence

In this Webinar, APQC knowledge specialist Michelle Cowan describes the content available in APQC's Knowledge Base related to business excellence and how to find it.

Type: Presentations  Topics: Business Excellence, Innovation  Processes: 1.0 Develop Vision and Strategy, 12.2 Benchmark performance, 12.0 Manage Knowledge, Improvement, and Change 
  • Relevance: 64%
  • Member Price: FREE
  • Nonmember Price: Download FREE
Balancing Customer and Enterprise Needs

Contact centers have the ability to collect massive amounts of customer information.

Type: Articles and White Papers  Topics: Customer Relationship Management, Customer-focused Processes and Functions, Customer Segmentation, Product and Service Innovation, Innovation  Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.2.2.2 Conduct customer tests and interviews, 2.2 Develop products and services, 2.2.2 Test market for new or revised products and services, 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis, 3.1.2.2 Determine target segments, 3.1.2 Evaluate and prioritize market opportunities, 3.1.2.3 Prioritize opportunities consistent with capabilities and overall business strategy, 3.2.1.2 Develop value proposition including brand positioning for target segments, 3.2 Develop marketing strategy, 3.2.1 Define offering and customer value proposition, 3.2.1.3 Validate value proposition with target segments  Industry: Computers, Electronics, Financial Services/Banking, Software 
  • Relevance: 58%
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Using Customer Segmentation to Innovate

Customer segmentation is about more than marketing. It can translate into better new product/service development and innovation.

Type: Articles and White Papers  Topics: Customer Relationship Management, Customer-focused Processes and Functions, Customer Segmentation, Product and Service Innovation, Innovation  Processes: 2.1.2.2 Identify potential new products and services, 2.1 Manage product and service portfolio, 2.1.2 Define product/service development requirements, 2.2.2.2 Conduct customer tests and interviews, 2.2 Develop products and services, 2.2.2 Test market for new or revised products and services, 3.1.1.2 Identify market segments, 3.1 Understand markets, customers, and capabilities, 3.1.1 Perform customer and market intelligence analysis, 3.1.2.2 Determine target segments, 3.1.2 Evaluate and prioritize market opportunities, 3.1.2.3 Prioritize opportunities consistent with capabilities and overall business strategy, 3.2.1.2 Develop value proposition including brand positioning for target segments, 3.2 Develop marketing strategy, 3.2.1 Define offering and customer value proposition, 3.2.1.3 Validate value proposition with target segments  Industry: Chemicals, Consumer Products/Packaged Goods, Electronics, Entertainment, Financial Services/Banking, Hospitality, Printing & Publishing, Restaurant 
  • Relevance: 58%
  • Member Price: FREE
New Product and Service Innovation: Improving Front-End Effectiveness (Collection)

This collection contains APQC's New Product and Service Innovation: Improving Front-End Effectiveness Best Practices Report and related content items.

Type: Product Collection  Topics: Innovation, Product Development  Processes: 2.0 Develop and Manage Products and Services  Industry: Computers, Consulting/Consultants, Consumer Products/Packaged Goods, Durable Goods, Medical Equipment, Petroleum/Oil/Gas 
  • Relevance: 57%
  • Member Price: FREE
Innovation: Putting Ideas into Action (Collection)

This collection contains items from both APQC's 2005 Innovation: Putting Ideas into Action (Best Practices Report)  and the updated Innovation: Putting Ideas into Action 2009 (Best Practices Report) .

Type: Product Collection  Topics: Innovation, Product Development  Processes: 2.0 Develop and Manage Products and Services  Industry: Consulting/Consultants, Consumer Products/Packaged Goods, Durable Goods, Healthcare, Medical Equipment 
  • Relevance: 57%
  • Member Price: FREE
R&D Productivity: Understanding the Drivers and Enablers (Collection)

This is a collection of items from APQC's research on R&D Productivity. It includes the Best Practices Report, report overview, and five case studies.

Type: Product Collection  Topics: Innovation, Product Development  Processes: 2.0 Develop and Manage Products and Services  Industry: Computers, Durable Goods, Electronics, Engineering, Telecommunication 
  • Relevance: 57%
  • Member Price: FREE
Finding the Perfect New Product Portfolio Mix

What is the right balance of incremental, moderate, and radical new product development projects? Examine this data to compare your portfolio mix to that of organizations that excel in new product development.

Type: Benchmarks and Metrics  Topics: New Product Development, Product Development, Product and Service Innovation, Innovation, Portfolio Management, Project Management, Organization and Management  Processes: 2.1.1 Evaluate performance of existing products/services against market opportunities, 2.0 Develop and Manage Products and Services, 2.1 Manage product and service portfolio, 2.1.2.1 Identify potential improvements to existing products and services, 2.1.2 Define product/service development requirements, 2.1.2.2 Identify potential new products and services, 2.1.3.1 Identify new technologies, 2.1.3 Perform discovery research, 2.1.4.2 Prioritize and select new product/service concepts, 2.1.4 Confirm alignment of product/service concepts with business strategy 
  • Relevance: 57%
  • Member Price: FREE
CEMEX: Innovation Through Collaboration

CEMEX is focused on generating, sharing, and taking advantage of best practices and other intellectual capital through open collaboration, a social networking-based collaboration paradigm.

Type: Presentations  Topics: KM Implementation, Knowledge and Information Management, Knowledge Management (KM), Portals and Collaboration, Information Technology, Innovation  Processes: 12.3.1 Develop KM strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.3 Develop enterprise-wide knowledge management (KM) capability, 12.3.3 Identify and plan KM projects  Industry: Stone/Glass/Clay/Concrete 
  • Relevance: 53%
  • Member Price: FREE
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