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The Emotional Side of Lean: Change Management at ThedaCare

An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results.

Type: Case Studies  Topics: Employee Communications, Human Capital Management, Employee Communication, Employee Training & Development, Lean, Business Excellence, Quality, Employee Feedback Programs, Change Management, Organization and Management, Employee Satisfaction and Engagement, Process Improvement, Process  Processes: 12.4.1.10 Assess cultural issues, 12.4 Manage change, 12.4.1 Plan for change, 12.4.2.2 Develop change management plans, 12.4.2 Design the change, 12.4.3.2 Reengineer business processes and systems, 12.4.3 Implement change, 12.4.1.12 Identify barriers to change, 12.4.1.13 Determine change enablers  Industry: Healthcare 
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Nine Steps Towards an Effective Survey

With the advent of easy-to-use online survey software, anyone with a computer and a little time can design and post a survey, collect data, and review the results.

Type: Articles and White Papers  Topics: Employee Feedback Programs, Human Capital Management, Employee Communication, Employee Satisfaction and Engagement  Processes: 6.0 Develop and Manage Human Capital, 6.1.3 Monitor and update plans, 6.1 Develop and manage human resources (HR) planning, policies, and strategies, 6.6.7.2 Manage/collect employee suggestions and perform employee research, 6.6 Manage employee information, 6.6.7 Manage employee communication 
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Managing Employee Information: A Summary of Best Practices

In 2010, APQC conducted a meta-analysis of its research findings in the area of human capital management (HCM), compiling a list of best practices for each HCM process in APQC’s Process Classification Framework ...

Type: Best Practices and Business Drivers  Topics: Employee Feedback Programs, Human Capital Management, Employee Communication, Managing employee data and metrics, Workforce Analytics, HR Information systems/technology  Processes: 6.6.7 Manage employee communication, 6.0 Develop and Manage Human Capital, 6.6 Manage employee information 
  • Relevance: 61%
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