Search results
-
Performance Measurement and the Balanced Scorecard (Collection)
-
Scorecards underpin the most successful performance measurement programs. The items in this collection explain how to put together a scorecard with measures that will lead to the strategic changes you envision.
Type: Product Collection Topics: Performance Measurement, Business Excellence, Measurement, Corporate Performance Measures, Balanced Scorecard Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy Industry: Electronics, Energy and Utility, Financial Services/Banking, Government/Military, Healthcare- Relevance: 67%
- Member Price: FREE
- Measurement: Best Practice Approaches for Informed Decision Making
-
Well-designed measurement systems that align with strategic goals can provide enormous guidance for executives and managers.
Type: Articles and White Papers Topics: Business Excellence, Measurement Frameworks, Measurement, Performance Measurement, Process Measures, Corporate Performance Measures, Measurement, Balanced Scorecard, Quality Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.1.1.2 Establish performance monitoring frequency, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time- Relevance: 50%
- Member Price: FREE
- Nonmember Price: $50.00
- Add to Cart
- Employee Recognition Programs
-
APQC's perspective on metric data from APQC's Open Standards Benchmarking Collaborative related to Employee Recognition Programs.
Type: Benchmarks and Metrics Topics: Balanced Scorecard, Business Excellence, Measurement Processes: 5.3.1 Measure customer satisfaction with customer requests/inquiries handling, 5.0 Manage Customer Service, 5.3 Measure and evaluate customer service operations- Relevance: 41%
- Member Price: FREE
- Tying the Balanced Scorecard to Compensation
-
Organizations tie compensation to balanced scorecards in many ways.
Type: Best Practices and Business Drivers Topics: Incentive Plans, Human Capital Management, Rewards and Recognition Programs, Balanced Scorecard, Business Excellence, Measurement, Recognition and Rewards Programs Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 6.4.1 Develop and manage reward, recognition, and motivation programs, 6.0 Develop and Manage Human Capital, 6.4 Reward and retain employees, 6.4.1.1 Develop salary/compensation structure and plan, 6.4.1.2 Develop benefits and reward plan, 6.4.1.6 Reward and motivate employees Industry: Energy and Utility, Financial Services/Banking- Relevance: 40%
- Member Price: FREE
- Integrate Balanced Scorecards into Management Systems
-
For a balanced scorecard to benefit an organization and drive it toward the achievement of strategic goals, the organization must embed the scorecard into existing management structures so that objectives are ...
Type: Best Practices and Business Drivers Topics: Balanced Scorecard, Business Excellence, Measurement, Organization and Management Processes: 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model, 6.3.2 Manage employee performance, 6.0 Develop and Manage Human Capital, 6.3 Develop and counsel employees Industry: Energy and Utility, Government/Military- Relevance: 40%
- Member Price: FREE
- Effectively Deploying the Balanced Scorecard
-
Balanced scorecard implementations require strong communication, clear links from measures to strategic objectives, and defined accountability in order for the scorecard to deliver performance results.
Type: Best Practices and Business Drivers Topics: Balanced Scorecard, Business Excellence, Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures, 12.1.1.3 Set performance targets, 12.4.3 Implement change, 12.4 Manage change Industry: Energy and Utility, Financial Services/Banking, Healthcare- Relevance: 40%
- Member Price: FREE
- Nonmember Price: Download FREE
- Ongoing Support for Balanced Scorecards
-
Scorecards require more than staff training to continue to provide benefit to an organization.
Type: Best Practices and Business Drivers Topics: Balanced Scorecard, Business Excellence, Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.4.4 Sustain improvement, 12.4 Manage change Industry: Computers, Electronics, Financial Services/Banking- Relevance: 40%
- Member Price: FREE
- Use Scorecards to Boost Business Process Management
-
To fully integrate business process management (BPM) into an organization, leaders should develop measurement tools like a balanced scorecard.
Type: Best Practices and Business Drivers Topics: Business Process Management (BPM), Business Excellence, Process, Balanced Scorecard, Measurement Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.4.2.6 Establish metrics, 12.4 Manage change, 12.4.2 Design the change, 12.4.4.1 Monitor improved process performance, 12.4.4 Sustain improvement Industry: Energy and Utility, Engineering, Financial Services/Banking, Government/Military- Relevance: 40%
- Member Price: FREE
- Standard Definitions of Scorecard Measures
-
The measures included in scorecards must be calculated consistently. Scorecards should provide comprehensive definitions and calculations that are performed the same way for every report.
Type: Best Practices and Business Drivers Topics: Measurement, Business Excellence, Measurement, Balanced Scorecard Processes: 12.1.1 Create enterprise measurement systems model, 12.0 Manage Knowledge, Improvement, and Change, 12.1 Create and manage organizational performance strategy, 12.1.1.1 Establish performance measures Industry: Computers, Electronics, Healthcare- Relevance: 40%
- Member Price: FREE
- Aligning Performance Measurement Systems with Business Priorities
-
Measurement systems need to be aligned with organizational strategy and objectives. Learn how best-practice organizations Bank of America, JetBlue, and L.L.
Type: Best Practices and Business Drivers Topics: Business Excellence, Measurement, Measurement, Balanced Scorecard Processes: 1.0 Develop Vision and Strategy, 1.1.3 Perform internal analysis, 1.1 Define the business concept and long-term vision, 1.2 Develop business strategy, 1.2.6 Develop and set organizational goals, 12.1 Create and manage organizational performance strategy, 12.0 Manage Knowledge, Improvement, and Change, 12.1.1 Create enterprise measurement systems model Industry: Airline, Financial Services/Banking, Retail/Catalog/Mail Order- Relevance: 40%
- Member Price: FREE
- Nonmember Price: Download FREE
