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Using the Baldrige Framework to Understand Your Knowledge Management Needs

From APQC's 2008 Knowledge Management Conference in Chicago, this presentation serves as an introduction to the Baldrige process and all that is required. Cynthia St.

Type: Presentations  Topics: Knowledge Management (KM), Knowledge and Information Management, Malcolm Baldrige National Quality Award, Business Excellence, Quality  Processes: 12.0 Manage Knowledge, Improvement, and Change 
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Quality Approaches for the New Millennium (Best Practices Report)

See how best-practice organizations use various quality approaches to achieve heightened levels of improvement, sustained competitive advantage, and long-term business excellence in Quality Approaches for the New ...

Type: Reports and Books  Topics: Business Excellence, Quality, Quality Assessment, Malcolm Baldrige National Quality Award, Process Improvement, Process, Total Quality Management (TQM)  Processes: 6.3.4 Manage employee development, 6.0 Develop and Manage Human Capital, 6.3 Develop and counsel employees 
  • Relevance: 51%
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  • Nonmember Price: $395.00
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Measuring Success: Winning the Baldrige Was Just a Step on Granite Rock's Road to Quality

Granite Rock Company, the first construction firm to win the Malcolm Baldrige National Quality Award, developed baseline metrics to gauge its success in carrying out its corporate objectives.

Type: Case Studies  Topics: Business Excellence, Malcolm Baldrige National Quality Award, Quality  Processes: 1.0 Develop Vision and Strategy 
  • Relevance: 50%
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  • Nonmember Price: $50.00
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