An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results.

With a renewed focus on "doing more with less," many organizations are looking at how the adoption of lean processes can increase efficiency and thus grow their bottom line.

The Intel Quality Award (IQA) is awarded to groups within Intel that innovate, pursue continuous improvement, and uphold the organization's core values.

Intel is the world’s largest semiconductor chip maker, designing and manufacturing a range of computing and communications products.

Calculating the cost of quality is a tricky task. This article offers example calculations and perspectives from other organizations attempting to quantify the value of quality within their businesses.

Measures can be motivators. This article describes how organizations can implement measures as part of an effort to develop a culture of quality within the enterprise.

Organizations can measure everything under the sun, but if those measures aren't focused on value-added activities and strategic objectives, the organization may not get the return on investment it desires.

Organizations need to report quality measures at least quarterly to executives and even more often to management and other roles within the business.

Although enterprise quality measurement programs are best managed from the top of an organization, business units should be given some autonomy to choose their own measurement targets and other details about how each ...

Effective quality programs depend on carefully selected, practical measures. This article explains how to design measures and deploy them as standards throughout an enterprise.