Sales and Order Management
Performance measures for sales and order management functions at organizations are traditionally focused on views of the sales funnel or customer service line workers. Those measures are helpful, but truly understanding the performance of these critical processes requires greater insight than traditional measures offer.
APQC’s latest research into sales and order management includes measures dealing with costs, FTEs, sales budgets, and service-after-sales performance. When you complete our sales and order management survey, your responses will be compared with a fresh and robust sample. The comparisons will give you insights you can use to make effective decisions for your organization.
Assess Your Performance Now
- View performance measures
- Start assessment
- Preview/print copy of assessment
- Access Excel data collection tool
- View Sample Report
Why Trust APQC?
Founded in 1977, APQC is a member-based nonprofit organization. With over 500 members, APQC serves as a steward for broader open standards benchmarking, providing global, consistent process measurement.
Need Help?
For help getting started, please contact the help desk at +1-713-681-4020, 800-776-9676, or osbc@apqc.org.