Relationship Manager

EQUAL OPPORTUNITY EMPLOYER

Position Title: Relationship Manager 

Functional Area: Sales 

Responsibilities:

• Build relationships to encourage use of APQC content and services to member and non-member organizations throughout the world participating in business and government markets.

• Generate revenue in APQC membership and consortium benchmarking service areas, identify (and pass) potential leads in other APQC "sold" service areas, and assist in renewal of existing APQC members. (85% of total time)

• Provide customer service to assigned organizations. (15% of total time)

• Increase the number of contacts in APQC's customer database within assigned accounts through referrals, cold calls, follow-up phone calls, webinars, and other appropriate means.

• Create and execute presentations on APQC services and research.

• Identify and execute methods to enhance the use of APQC research in assigned accounts.

• Maintain member information in the customer interaction database and opportunity tracking database, and provide input to other APQC groups to improve APQC's product and service offerings.

• Serve on internal content development groups as requested to offer insights into member content needs.

• Develop industry and account plans that will facilitate the enhanced use of APQC research and content.

• Serve on internal groups as requested to offer insights into member needs.

• Read books and research reports to understand and be knowledgeable of APQC content.

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Qualifications & Skills:

• Minimum 5 years consultative sales experience with intangible products and services to business and professional environments.
• Inside/Telephone sales experience.
• Three to five years experience generating leads through cold-calling activities.
• Experience presenting to mid-management within complex organizations.
• Strong closing skills.
• Previous experience working in a team environment.
• Excellent interpersonal skills.
• Thorough knowledge and experience with PC-based computer systems, client management systems, work processing, spread sheets, and database software.
• Excellent oral and written communications skills including previous experience with developing and delivering presentations to a wide range of audiences.
• Strategic and creative thinker; self-starter with high accountability for completing tasks and following-through.
• College degree required.
• Knowledge of measurement, knowledge management, process improvement, and strategic planning a plus.

Interested candidates should forward their resume and cover letter to Ashley White (awhite@apqc.org).