Director of research services
Marisa Brown oversees APQC’s Research Services, which conducts research and publishes relevant, meaningful content for APQC members and other clients. She is responsible for APQC’s research agenda, as well as content published in APQC's Knowledge Base, the APQC blog, and on third-party sites. Brown’s team focuses on identifying best practices and analyzing benchmarks in the areas of Business Excellence, Financial Management, Human Capital Management, Knowledge Management, Supply Chain Management, Product Development, and Innovation.
Since joining APQC in 1996, Brown has led several of APQC’s key growth initiatives. Prior to her current role, she served as director of APQC’s Knowledge Center and as a senior program manager, finding and disseminating best practices and metrics in targeted areas. She has led some of APQC’s largest research projects and served as project manager, client manager, subject matter expert, and co-author of numerous projects, including APQC’s Open Standards Benchmarking® in supply chain planning, procurement, manufacturing, logistics, innovation, and product development.
Previously, Brown led APQC’s Collaborative Learning group and oversaw APQC’s annual multi-client research projects, taking consortium studies from initial market development through delivery and completion. She also helped establish APQC’s services for education institutions and has managed education research projects on topics such as assessing learning outcomes and institutional budgeting.
Brown has written more than two dozen popular APQC research reports including Open Innovation: Enhancing Idea Generation Through Collaboration, Improving the Flow of Knowledge in Product Development, and New Product Development: Embracing an Adaptable Process. A frequent media contributor, she has provided interviews or penned articles for publications including Supply Chain Management Review, SupplyChainBrain, IT World, Spend Matters, Supply & Demand Chain Executive, and many others.
She is a long-time active member of the governing board of APQC’s Community Charity Fund and has served on the international conference planning committee of the Product Development Management Association (PDMA). She has spoken at numerous different conferences including most recently, those belonging to APQC, Project Management Institute (PMI), PDMA, KMWorld, and SPE’s International Polyolefins Conference.
Prior to joining APQC, Brown received extensive training in ISO 9000 quality system implementation and was responsible for its development and supervision at a San Antonio lighting manufacturing company, where she was also the director of marketing.
Brown earned her Master of Business Administration degree with highest honors from The University of Texas at Austin Graduate School of Business, where she was a Dean’s Award recipient. She also earned her Bachelor of Business Administration degree with highest honors from The University of Texas at Austin, majoring in honors business and finance.
When not working, Brown and her family are extremely active community volunteers. Besides serving as a Girl Scout troop leader for a decade, she volunteers with SEARCH Homeless Services, Star of Hope Mission, Seven Acres Senior Care Services, Chevron Houston Marathon, her children’s school, and other community organizations. In fact, Brown and her husband met while volunteering at the SEARCH homeless shelter.