Knowledge is every organization’s largest asset, yet it can be an overlooked and underutilized resource if not managed effectively. Successful organizations know that knowledge in action gets results—accelerating the rate of learning; cutting down the risks of not knowing and repeating mistakes; and retaining knowledge assets when people move, leave, or retire.

Our roots in knowledge management (KM) date back to 1993, when APQC CEO Carla O’Dell helped found it as a business discipline. Our thought leadership and expertise has been instrumental in driving the practice forward assisting hundreds of companies with KM strategy and implementation and providing massive amounts of knowledge and insight.

Research

More than 1300 KM content items can be found in the APQC Knowledge Base and we are constantly publishing more. Search for best practices, white papers, thought leadership, tools and templates, metrics, and presentations covering topics such as:

Assessments

Through APQC’s Levels of MaturitySM and the KM Capability Assessment Tool (KM CAT), we offer organizations a way to assess their efforts across 150 capabilities to provide an in-depth assessment of current state, how that compares to peers, and the actions to take to reach the next level.

Advisory Services

Gleaned from years of experience working with top organizations, APQC provides the expertise needed to grow and overcome your organization’s unique challenges. Our expert advisors can help accelerate KM initiatives with one-on-one support and customized on-site training. We have helped countless organizations redesign and improve processes; implement knowledge management programs; and measure performance and progress toward goals. Contact APQC to discuss your organization’s unique needs.

Participate

Learn about the current opportunities you have to access, customize, or participate in APQC research.

  •  Best Practices Study: Connecting People to Content—We are currently conducting our 28th Best Practices Study in KM. This is a six-month research project that really gets into the nuts and bolts of what organizations are doing to create compelling content, structure and protect it, and ensure it’s easy to find and always within reach. Join to attend site visits beginning in June 2014.
  •  2014-2015 Advanced Working Group—We are now accepting participants for our 8th KM Advanced Working Group (AWG). Previous groups, made up of advanced practitioners, have pioneered new research and led the way developing solutions for some of the most complex business problems. Be a part of our next AWG starting this Fall!

Events


Annual KM Conference
The place to be for networking and sharing innovative ideas in knowledge management.
Save the date for our 20th annual conference


Monthly Webinar
From Novice to Expert: Helping Knowledge Workers Gain Proficiency On-Demand
Thursday, October 23 featuring Diane Berry, Coveo
Register now >>

Membership

Through membership, you—and every employee in your organization—are connected to actionable information, interactive benchmarking tools, and expertise so you can discover, understand, and implement the most effective methods for process and performance improvement.

When you join, you’ll be in good company—check out our current roster and learn how your organization can become a member