Why Should You Assess Your Knowledge Management Maturity?

How do maturity models work, and what is the purpose of measuring an organization's maturity in knowledge management (KM)? This panel presentation and discussion from APQC's 2011 KM conference addresses these questions and the potential return on investment associated with high KM maturity. Panel participants included Amy Edwards of Deloitte, Jim Lee of APQC, and Mike Yokell of Lockheed Martin. The panel was moderated by APQC's Paul Penaloza.