Using Mobile Devices to Deliver Knowledge at the Teachable Moment

Smart phones and tablet computers are becoming the principal digital tools of our generation. But how do these technologies affect the way we document and transfer knowledge inside organizations?

In this article, APQC suggests strategies for leveraging mobile devices to deliver information and expertise when and where employees need it most. The article provides tips for incorporating mobile computing into a larger KM strategy as well as designing suitable applications and messages. Also included are short case examples describing how IBM Global Business Services; Baker Hughes; and the U.S. Army Armament Research, Development and Engineering Center have incorporated mobile devices into their KM infrastructures.