Using Metrics that Drive Bottom-Line Value: An Introductory Webinar (Slides)

By Chris Gardner, Bob Paladino, and Darcy LemonsFebruary 6, 2012

Learn the basics of choosing and using metrics to improve your business performance. These slides, from an APQC Webinar, offer an overview of APQC's 2012 study on metrics as well as insights into effective measurement from subject matter experts Chris Gardner, Bob Paladino, and Darcy Lemons.

Click here to view the full-length recording of this presentation.

Topics

Performance Measurement, Process Measures, Measurement

Processes

12.1.1.1 Establish performance measures, 12.1.1.3 Set performance targets, 12.1.2 Measure process productivity, 12.1.3 Measure cost effectiveness, 12.1.4 Measure staff efficiency, 12.1.5 Measure cycle time, 12.2.3.3 Measure performance against benchmarks, 12.2.4.3 Measure performance against benchmarks, 12.4.1.14 Identify resources and develop measures

Type

Publisher

APQC

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