Using Communities of Practice to Drive Organizational Performance and Innovation - Federal Highway Administration

The U.S. Federal Highway Administration (FHWA) was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study Using Communities of Practice to Drive Organizational Performance and Innovation. This case study explores how FHWA's communities drive business results and provide value to the organization.

Established in 1893, FHWA is a major agency and the “root” organization of the U.S. Department of Transportation (DOT). The agency’s vision statement is “Improving transportation for a strong America,” and its mission statement is “Enhancing mobility through innovation, leadership, and public service.”