Using Communities of Practice to Drive Organizational Performance and Innovation - Ernst & Young

Ernst & Young (EY) was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study Using Communities of Practice to Drive Organizational Performance and Innovation. This case study explores how EY's communities drive business results and provide value to the organization.

Ernst & Young is one of the world's largest accounting firms, offering auditing and accounting services around the globe. In 1995, it created the Center for Business Knowledge (CBK) to enable global, firm-wide knowledge sharing practices. The CBK is also responsible for the infrastructure and sharing environment that supports communities of practice.