Using APQC's Levels of Knowledge Management Maturity

To experience the full benefits of effective knowledge management (KM), organizations need a road map to help gauge and guide their efforts. APQC's Levels of Knowledge Management Maturity(SM) can help move organizations from inconsistent KM activities to mature, disciplined approaches that result in measureable improvements. This white paper explains the different stages in detail and describes how one organization used the framework to develop a comprehensive plan for improvement.