The Role of Evolving Technologies - U.S. Department of State

The U.S. Department of State was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer. This case study describes how the Department of State is using Web 2.0 and social media tools to enhance its knowledge management program.

Headquartered in Washington D.C., the Department of State operates facilities throughout the United States as well as more than 260 embassies, consulates, and other diplomatic missions worldwide.