The Role of Evolving Technologies - Royal Dutch Shell

Royal Dutch Shell was among the best-practice organizations studied as part of APQC’s Collaborative Benchmarking study The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer. This case study describes how Shell is using Web 2.0 and social media tools to enhance its knowledge management program.

Shell comprises a global group of energy and petrochemical companies active in more than 130 countries and territories and employing approximately 108,000 people worldwide, excluding contractors.